network engineer Manchester, England
Job description
Network Support Engineer
Division: Telcom Networks
Here at Telcom Group, we are building a world where everyone has access to affordable, ultrafast internet.
We believe the internet is a basic human right. When it’s readily available, it’s a catalyst for economic growth, technological innovation and empowerment, with life-changing impact. We’re on a mission to create a more connected world, by building fibre networks, reducing costs, and empowering communities.
There’s never been a more exciting time to be a part of Telcom Group. From humble beginnings back in 2014, we are constantly transforming as a Telecommunications business.
We are looking for a super driven, strategically minded, Network Support Engineer to join our Network Support team!
What you'll be doing…
We need someone to join our growing network team to help work with our business customers and partners, providing technical support for our managed WAN and LAN solutions.
We’re rapidly expanding our fibre rollout, building on our existing, extensive national network footprint of owned and operated dark fibre and fixed wireless. We’re operating at the cutting edge of full-fibre network infrastructure technology and architecture. Innovating in end-to-end, shovel-to-packet, automation to create groundbreaking customer experiences, whilst embedding software defined architecture and NFV deep into our build.
We’re expanding on our solid foundation to create an unrivalled, all-star network team.
Remote working is available and fully supported with at least 3 days per week in Manchester HQ as required.
What’s in it for you? (to name a few)!
It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Telcom Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times!
Perks at work - Whether it be our Manchester (Northern Quarter) or Bristol office. Our offices are dog friendly, where we also hold free monthly breakfasts and team socials to celebrate and bring our people together!
Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 2 additional days per year!
Healthcare - Private Healthcare which can be for you and your family! Keeping everyone healthy and happy!
Gift Day - Christmas has come early as we award every colleague the day off on Christmas Eve, giving you the chance to get your last minute prep done or to kick back and relax!
Pension/Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary.
Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well-being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the freshair, shopping, watching a box set or spending time with family - this is completely your choice
Hybrid working - We offer hybrid working here at the Telcom Group, which allows you to work your week in a way that is suitable for you! Being in the office a couple of times a week is integral to this role, your development and gives you an opportunity to build those important relationships as well as your personal brand.
We would love someone with…
- Exceptional problem-solving skills - you might not know all the answers but you know how to find and communicate a solution
- Passionate, dedicated and to ready to go above and beyond to deliver outstanding customer service
- Experience configuring, maintaining and debugging a variety of network equipment (we mainly use Juniper, Fortinet, Ubiquiti, Ruckus and Mikrotik)
- Ability to multitask and thrive in a fast-paced environment
- Very good understanding of networking fundamentals
- Strong sense of empathy - you are attuned to hear the question behind a question
- Experience with customer service
- Excellent written and spoken English
- Composed, resilient and resourceful in a customer-centric team atmosphere
Equality is important to us
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We welcome applications from candidates with diverse backgrounds.
Help us change the telecommunications industry
What happens next?
- You apply.
- We carefully review your application over a decent cup of coffee.
- We'll get back to you. Even if it's a no.
Salary range: £26,000 to £34,000 depending on experience.
Job Types: Full-time, Permanent
Salary: £26,000.00-£34,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester, M4 1LN
About Telcom Group
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: https://group.telcom.uk/
