network engineer Birmingham, England
Job description
Lead EUC Telephony Engineer
Grade 6 - £47,573 - £58,981
Permanent
Working 36.5 Hours per week
Job Overview
We are looking for a skilled individual to fill the position of EUC Telephony Team Lead. The role involves creating and executing a telephony strategic plan, leading a team of telephony engineers, and delivering excellent technical support for end-user telephony services. The perfect candidate will possess extensive knowledge of telephony systems, project management, and effective communication with stakeholders. This role presents an exciting and fulfilling chance to make a meaningful difference in our organization and benefit our community.
What we are about
In our team, we strongly believe in creating a team culture that reflects our shared values and behaviours, which drive exceptional performance and outcomes. We have designed our work environment to encourage collaboration, innovation, and personal growth.
Our team is responsible for an array of projects and tasks that cover various IT and telephony systems. We work collaboratively to create and implement strategic roadmaps, manage and deliver intricate telephony projects, provide top-notch technical support, and maintain clear communication with stakeholders. Our work environment is dynamic, fast-paced, and focused on delivering high-quality results that meet the needs of our organization, its users, and the community we serve.
What you will do
- Develop and implement the EUC telephony strategic roadmap, ensuring optimal performance and user experience.
- Manage a team of EUC telephony engineers, providing guidance and ensuring the delivery of first-class customer-focused service.
- Provide technical support for end-user telephony applications, software, and devices.
- Lead the planning and execution of EUC telephony projects.
- Oversee reporting and stakeholder communication, ensuring timely updates and managing expectations.
- Evaluate and manage third-party suppliers, ensuring high standards of service delivery and support.
We will support you with
- An environment that values curiosity, autonomy and working in the open
- An engaged and supportive leadership with a clear vision
- Training and development opportunities to help you progress and be the best you can be
- An inclusive workplace committed to reflecting the public we serve
- A benefit package designed to promote a great work/life balance
- Exposure to all digital and technology teams and services areas across the council
About us
This is an exciting time to be joining Birmingham City Council’s Digital and Technology Services Department. We are Europe’s largest local authority, and with unprecedented investment in people and digital, a solid strategy, empowering leadership and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s bold ambitions for the city of today and tomorrow.
We are a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day.
We are embracing and promoting a truly digital, human centred approach for the whole organisation, underpinned by collaboration, openness and innovation. We take advantage of unparalleled access to data, doing things at scale and using technology creatively to re-imagine the way services are delivered and build the digital council of the future.
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification . If you do not attach your Supporting Statement and CV, your application will not be considered.
Closing date 30th July 2023 at 23.59
Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.
For any informal enquires please contact: Karen Tay - [email protected]
Ref: BCC1116
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed
Job Description and Person Specification
