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Business Unit : Customer Operations

Post end date : 05/05/2023

Salary : £35,081.00

Recruiter : Alexa French

Manager Name : Hannah Evans-Dean

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Our Network Control team have an opportunity for you to join as our new Network Controller.

In your new role, aside to being a great fit for our team, you’ll have strong analytical experience with the ability to prioritise incoming tasks, work in a pressurised environment and be confident using multiple IT systems to identify problems and co-ordinate data. You’ll also have excellent communication skills and experience of influencing stakeholders at all levels. It would also be beneficial if you have knowledge of sewerage systems & assets and/or experience of working within in a control centre environment.

WHAT YOU’LL BRING TO THE ROLE

We're looking for someone who has a brilliant work ethic and can work as part of a team to deliver project objectives. As a Network Controller, you'll take accountability for decisions that impact customers, finances, and our reputation, by providing expert technical advice in our Incident Control room.

Your key accountabilities in helping us will be:

• 
  You’ll be responsible take the lead on Event or Incident taking accountability for decisions which impact customers, financials and or reputational impact and provide expert technical advice in our Incident Control room liaising with key roles for Operational Tactical or Strategic events.
• You’ll carry our proactive analysis and interpretation of service failure risk from multiple data sources and take functional and regional responsibility for the effective network operation.
• Drive continuous improvement mind-set across our teams and identify asset management improvements and opportunities, raising risks in a formal manner through STW systems.
• Record & gather data for regulatory requirements including proactive updates to key stakeholders during events and incidents.
• This is a 24/7 x 365 shift-based role including working weekends and bank holidays so a very flexible approach will be required.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.

Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 
  Salary between - 35,081.00 plus shift allowance
• 23 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Family friendly policies

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at [email protected].