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Job description

Want to be at the centre of digital retail transformation and work directly with market leading brands to deliver impactful content and innovative retail experiences?

We are offering a great opportunity for someone with experience in first line support with a positive attitude, and a high attention to detail.

If you have a strong knowledge of Windows Operating Systems and experience of remotely fault finding PCs, we would love to hear from you.

Role info:
Network 1st Line Support Specialist / Engineer
Swindon / Remote Working 1 Day per Week
£24,000 - 27,000 dependant on experience
Plus Pension, Your Birthday Off and an Employee Benefits Scheme

Product / Service: Visual Tech for Retail, Digital Signage As A Service
Clients Include: Samsung, Nokia, Ericsson, Scala, Seenspire

Company Overview:
We are a rapidly growing UK based company. We help transform businesses through the implementation of purposeful and innovative technology. Our imagination, design flair and a marketing led approach to both the technology and content has enabled engagement with blue chip customers.

Through partnerships with leading technology businesses such as Samsung, we are bridging the gap from a customer’s web presence to their physical retail space. We create solutions to meet each client’s specific needs, including installation of multiple display technologies, integrated lighting and sound solutions, creating and curation of bespoke content, as well as implementation of software-based tools such as social media and infotainment channels. Our professional site installation, content creation, curation, distribution, plus service and support functions enables us to provide a truly “end to end” service.

The Network Support Specialist / Engineer role:
Working within the network support / client team your role will ensure systems and services are online, and that any issues are rectified within the agreed service level agreement.

You will become a vital part of the team by making sure all products have SLA’s in place and that they are known and implemented. By taking an analytical approach, you will ensure the networks that we manage are showing ROI and delivering against all expectations, efficiently and effectively.

You will also continue to support the project management and delivery of customer and internal projects.

What your day-to-day might look like:
+ Engaging in client meetings to support the account management team, presenting development activities and status
+ Engaging with Retailer IT departments to ensure innovations are deliverable, and to help Network support resources
+ Working closely with technical team to ensure second line support is available at all times
+ Developing internal IT and database systems to support ticket management and SLA enforcement
+ Identifying locations with reoccurring issues
+ Instigating a root cause plan with our own resources to understand reasons for call outs
+ Engaging with account management if customer actions are needed
+ Identifying key elements that could improve our ability to run the network and increase customer uptime
+ Reviewing budget improvements, that will ensure longevity and performance
+ Working with management for budget approval and projects for deployment planning
+ Assisting with support for the Project team where required

About you:
+ Experience providing 1st line support/helpdesk support
+ Strong knowledge of Windows operating systems (7 & 10)
+ Experience with remote access of PC’s, fault finding and corrective actions
+ Knowledge of networking infrastructure
+ Use of ticketing systems to log issues and see through to conclusion
+ Experience with software such as TeamViewer / Webroot / Jamf preferred
+ Experience in Video over Ip and Audio over IP (Dante) preferred
+ More than 2 years’ experience working in an IT support environment
+ Good working knowledge of major networking components, networking operating systems and basic configuration and maintenance
+ Excellent documentation skills

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.