Neighbourhood Officers Altrincham, England
Job description
Permanent, Full time (35 Hours per week)
Closing date: 29th September 2023
Interviews: TBC
We are currently undertaking an exciting expansion of our Neighbourhood Teams and are seeking applicants for Neighbourhood Officers roles across our three business areas:
Neighbourhood South (Covering Stockport, Openshaw, Tameside and surrounding areas).
Neighbourhood North (Covering Blackburn, Burnley, Halifax, Huddersfield, Salford, Rochdale, Trafford, Warrington, Bolton, Bury and surrounding areas).
Neighbourhood Central (Covering Moss Side, Hulme, Rusholme, Longsight, Withington, Whalley Range, Chorlton, Didsbury, Wythenshawe, Harpurhey, Moston, and surrounding areas).
Our Neighbourhood Officers promote and contribute to a high quality, customer-focused housing service that is designed to promote sustainable tenancies across all of our key communities. You will manage a patch of general needs properties with tenancy and estate management responsibilities.
You will contribute to a strong performance culture ensuring that the Group’s rental income is maximised by the control of rent arrears in accordance with the Group’s policies and procedures and the Neighbourhood management function is carried out in full.
What you will be doing:
Establish and maintain respectful landlord / tenant relationships.
Ensuring that Causes for Concern are dealt with as efficiently as possible and in line with the Group’s Safeguarding policies and procedures.
Carry out tenancy inspections to residents' homes, addressing any tenancy related issues and make appropriate referrals where necessary.
Carry out regular scheme audit and estate walkabout.
Work in close partnership with Community Safety, Customer Support, Lettings and Resident Engagement teams to promote safer and more sustainable communities.
Lead on high level rent arrears process from Notice of Seeking Possession onwards.
Preparation of court documentation and ensuring compliance with the pre-court protocol throughout the rent arrears process.
Attend court hearings and carry out evictions on behalf of the Group, as and when required.
Deliver Operational Plan and develop and strengthen partnerships internally and externally of the group.
Engage in community engagement and regeneration activities.
We are looking for someone:
Full driving licence and willing to travel across the Northwest.
Good Standard of education with a minimum of 5 GCSE’s or equivalent grade C or above, including Maths and English.
Experience of working in pressurised environment and excellent time management skills.
Experience of working in a team and meeting deadlines.
Strong interpersonal skills with a friendly and professional manner.
Customer focused with a desire to provide services to a high standard.
A relevant housing qualification is desirable but not essential.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided.
25 days holiday per year and bank holidays, plus up to a further 5 days with long service and holiday buy/sell scheme.
Company pension scheme with up to 10% matched contributions.
Enhanced sick pay with up to 3 months full pay and 3 months half pay.
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
Life assurance.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are a supported employer who can offer a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
We recognise that for many reasons, people may not match the skills and experience set out in the job advert, but you may be just what we are looking for at MSV. Therefore, if you are interested in joining MSV and being developed into a Neighbourhood Officer, we would welcome your expression of interest to review alongside these roles for a potential Trainee opportunity.
If you wish to discuss the Neighbourhood Officer role informally, please contact.
Jennifer Robertson, Neighbourhoods Manager (Central) on 07793248865.
Joe Stevenson, Neighbourhoods Manager (South) on 07881249320.
Shaheen Yousaf, Neighbourhoods Manager (North) on 07971233686.
Interviews are scheduled to take place week commencing 25th September 2023, however please be advised that we may shortlist and interview candidates earlier than this date.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are ‘rightsizing’.
