Neighbourhood Officer Basingstoke, England
Job description
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We’re hiring 2 neighbourhood officers covering the Basingstoke area on a fixed term basis for 12 months, working 37 hours a week. These are remote working roles, so you’ll mostly be out & about within the community in your designated patch. Want to know what we can offer you?
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.
Here’s the facts about the role:
As a neighbourhood officer, you’ll be main contact for your customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their lease/tenancy conditions, health and safety issues, rent/service charges, repairs and more.
The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you’ll make sure we offer them good quality and ‘value for money’ services. You’ll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You’ll also recognise when you’ll need to make referrals to the tenancy support team, so that things are put in place for customers to keep & maintain their tenancies.
We’re looking for someone who has a strong customer focus who can confidently handle challenging customers and anti-social behaviour. Resilience, assertiveness and the ability to work under pressure are important in this role. You’ll have demonstrable experience of working with the general public face to face, or in a public services environment. If you have knowledge (and experience) in housing management/law then that’s a bonus. Though we’re really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills. And a fresh approach to how we deliver a great customer experience. You’ll need to have a full current driving licence with access to a vehicle. But don’t worry - mileage for part of your travel will be reimbursed each month so you’ll not be out of pocket.
This offer is subject to a satisfactory DBS check.
Interviews will be held on 19 May in our Basingstoke office.
