National IT Assistant Atherstone, England
Job description
Working with our National IT Directors, you'll make sure their days run as efficiently as possible. Diary management, new starter admin, team event planning – that's your bag.
Our National IT teams support Aldi by delivering our system and infrastructure needs. And they couldn't do it without you. As someone who is beyond organised, flexible and upbeat, you like nothing more than getting everything shipshape.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.
The National IT department within Aldi has an exciting vacancy for a confident and professional IT expert to join as a Senior Executive IT Support Assistant. You will be a whiz on all things iPhone and iPad, and have a great understanding of Windows devices, video conferencing and general device connectivity.
A critical aspect of this role will be to support our Senior Leaders to rapidly overcome any IT issues by using your own initiative and breadth of knowledge along with the ability to collaborate with experience subject matter experts in the department. You will be able to advise on efficient ways of working by tapping into the detail of iOS functionality, Applications and Microsoft 365. Your strengths will lie in - taking responsibility, excellent communication skills, reliability and providing practical IT solutions.
If you’re always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!
Your New Role
- Provide first-class IT support to our company’s Senior Executives
- Ensure a seamless IT provision for your user base
- Build and handover IT devices. (iOS, Windows) to users who have different IT requirements
- Supporting the setup of Video Conferencing equipment to assist business users in their meetings
- Identify and escalate persisting IT issues to the Team Leader and internal escalation points
- Maintain an understanding of the user requirements and open issues for area of responsibilities
- Ordering goods and processing their respective invoices whilst maintaining information in an asset management system
- Lead and deliver IT projects with minimal margin for error
- Liaise with third party stakeholders and external suppliers (Audio Visual, Video Conference, Hotels etc.)
- Maintain an up-to-date knowledge bank of existing technology to advise to Managing Directors when asked
About You
- GSCE’s in Maths, Science and English or equivalent qualifications
- Extensive prior IT support experience required with good working knowledge and troubleshooting capability across a variety of end-user solutions, including; Microsoft 365, Video Conferencing equipment, Windows 10 / 11, Basic networking, Installing and maintaining general PC/Laptop hardware, Printer hardware and IOS / Android devices
- Strong technical proficiency in troubleshooting hardware, software, and initial network troubleshooting, with a solid understanding of computer systems, operating systems, and software applications
- Excellent interpersonal and communication skills, with the ability to effectively engage and support senior executives with diverse technical backgrounds
- Exceptional problem-solving skills with the ability to think critically and provide solutions to complex IT challenges in line with IT policy
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment
- Professional and charismatic demeanour with a high level of confidence and assertiveness
- Ability to stay calm and logical under pressure
- Be able to work independently or as part of a team
- You must have a full valid UK driving licence
What You’ll get in Return
- Salary starting from £34,690 rising to £40.510
- 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week.
- Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity, paternity and adoption leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.
If you’re looking for a career that gives you more, apply today!
