National Customer Service Manager Remote
Job description
Area:
To cover the North area from Lincolnshire up to Scotland but they must be flexible as there will be a need to travel and work nationally as required.
Job: Circa £38k
We are looking for a highly versatile, professional, self-motivated and driven individual, who will be our National Customer Service Manager (North area). This is an exciting opportunity to provide world class service to our customers.
Working within a fast-paced environment, the ideal candidate will possess excellent people, planning and organisational skills. They must demonstrate flexibility with a hands-on approach and willingness to accept variety of roles taking on any task with a can-do attitude dealing with a wide variety of tasks from customer service, administration.
The Company:
Johnsons Hotel Linen, who specialise in supplying the corporate 4 star market and the budget hotel sector is seeking a talented individual to take on the role of Customer Service Manager in a busy and challenging environment. This is very much a hands-on role, in which you will provide vital support to the business and contribute with the smooth running of the organisation in a small team.
Reporting to the Senior Account Director, you are required to: -
- Represent the Company positively whilst visiting our client hotels, building great relationships along the way;
- Supporting the Senior Account Director in looking after key accounts, covering monthly, quarterly and annual review meetings.
- Undertake account management in conjunction with the Senior Account Director for the Hotel Linen Customers. which may include individual and group Hotels on a regular and systematic basis, to include accurate reporting of issues, preparation of a monthly report, coordination of group activities to General Managers and site Directors;
- Provide day-to-day enquiry handling and full customer support for all customers allocated to your area of responsibility;
- Train new customers and Account Managers in our system of service, help with installation of new linen and general enquiry handling;
- liaise with account management team activities and issues;
- Attend service review meetings with customers and internally;
- Arrange customer visits to the Hotel Linen production facilities;
- Manage customer account closures;
- Draft price lists and proposals for potential customers;
- Ensure all proposals meet the company’s strategy and objectives, seeking guidance as required;
- Assist with the drafting of all new customer contracts, as required;
- Submit a weekly report of movements;
- Submit a month report of outcomes and proposed future activity;
- Reporting any service or quality issues to the General Managers and others, as directed;
- Fulfil other reasonable tasks as may be required from time to time for the general benefit of the business;
The job comes with:
- Car
- Laptop
- Phone
Benefits:
- EAP
- SAYE Scheme
- Bereavment Leave
- Life Assurance
Job Type: Full-time
Salary: £38,000.00-£39,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
Reference ID: National CSM
