National Cleaning Operations Relationship Manager London, England
Job description
National Relationship Manager
National role with regular travel into London
Driving our Strategy and Innovationperts in social housing facilities
We Put People First so you can Deliver Outstanding Service
As National Relationship Manager, you will support the Relationship Director in the delivery of cleaning services and strategy for a national contract. The National Relationship Manager will oversee and support a team of Local Account Managers to produce maximum returns. This will involve field accompaniment to drive the performance of operations and contract support staff, close analysis of the business and production of operating strategies for each contract.
At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.
No two days will be the same. When you’re dealing with people there’s never a dull moment, and you’ll use your strong interpersonal skills to support and develop the business.
You’ll love being empowered to make decisions and finding your own solutions to problems.
As National Relationship Manager you’ll be:
- Attending meetings with all senior points of contact
- Reviewing monthly KPI/QA scores, ensuring required scores are being consistently achieved.
- Undertaking site visits as required to assess standards and quality audit scores.
- Ensuring our Help Point team are meeting KPI’s with managing queries
- Maximising business opportunities, identifying new service opportunities and/or operating practices.
- Conducting & completing Annual Reviews of all allocated contracts
- Reviewing profit and loss on a quarterly basis ensuring the contract is running in the most profitable manner, highlight any losses and suggest cost savings.
As National Relationship Manager you’ll have:
- The ability to communicate with Director and MD level clients confidently and concisely.
- The ability to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- Proven experience of managing managers and the ability to coach and mentor managers, who are experiencing difficulties.
- Commercial analysis and resolution proposing capability
- Experience with acquisitions and integration.
- The ability to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface
- Innovation and always looking to inspire change
At Churchill, relationships are the glue which holds us together – you’ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career.
We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.
Our Benefits:
· A workplace pension scheme
· Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…..
· More than 250 perks – and hundreds of exclusive deals and discounts
· A wide range of training programs to help your career development
· Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
· Recognition and reward program to thank our shining stars
· A Wellbeing hub to support a healthy mind and body
Our commitment to Equality, Diversity, and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Job Types: Full-time, Permanent
Benefits:
- Company car
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, EC4A 2EA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you demonstrate a proven track record of performance growth within a previous role?
- Do you have previous senior management experience, desirably 2 years’ experience within a prestigious FM/leisure and/or B2B environment?
Experience:
- Cleaning management: 2 years (preferred)
Work Location: Hybrid remote in London, EC4A 2EA
Reference ID: 2339
