National Account Manager - UK E-Commerce Richmond, Yorkshire and the Humber, England

SC Johnson Lifestyle Brands

Full Time Richmond, Yorkshire and the Humber, England 37600 - 49231 GBP ANNUAL Today

Job description

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

Location: Frimley
Contract type: Full time, permanent
People Leader: Head of eCommerce EU
Function: UK Sales
Internal Job Title: Associate Manager, Ecommerce

What’s in it for you?

Competitive pay & benefits
‘Build your own’ learning programme
Free breakfast & snacks
25 days annual holiday + additional days after service
Pension, Life cover & Health Insurance & income protection
Volunteering days
Season ticket loan
Wellness days

We are looking for a superstar eCommerce account manager to manage one of our biggest online partners – Ocado – and helping to shape and grow our Direct to Consumer business. You will be part of the UK Sales team and report to the Head of eCommerce based in Frimley.

You will be commercially savvy and have a skill for juggling lots of balls. We’re looking for someone who can build fantastic relationships with our internal teams and who can support them winning with our customers. You’ll also be comfortable working in a fast-paced and agile environment where you’ll have the autonomy to make decisions and own your customer.

Responsibilities :

Relentlessly pioneer the future and pursue ambitious growth opportunities in your customers. Define a customer strategy and convert it into a plan that helps you win. Bang the drum and rally the troops behind your customer and your plans. Proactively share updates and inspire the wider LSB business on your customer’s strategy, performance, risks and opportunities.
Agree & execute yearly sales / in-store plans (JBPs) with customers to deliver sales, profit & return on investment. Be resourceful & employ innovative solutions to deliver value, gross margin & distribution targets for your customers. Manage trade terms, agreements, price increases & promotional plans. Develop sustainable commercial solutions to solve issues before they become issues.
Over deliver on all account management basics. This includes accurate and timely financial and demand forecasting, performance tracking and reporting and being all over your NAM-admin
Live the values of LSB. Collaborate closely with other members of the team to set an envied culture and ways of working aligned with the company values and behaviours.
Contribute to the wider sales team, share best practice, learnings and ideas and collaborate with others to help contribute to team goals and ambitions.

Experience you’ll bring:

You’ll be someone with great eCommerce experience and/or managing a retailer
You have built winning sales plans and negotiated annual business plans.
You will adept at building and fostering relationships, both internally and externally
You’ll be someone who is comfortable managing a P&L and knowing which levers to pull

Super powers you’ll bring:

You’ll be at home being a trailblazer – trying things others haven’t tried before and quickly analysing whether they’ve worked and, if not, understanding why.
You’ll love devising the right plans for your customer and brand and be confident in coming up with the right solutions yourself…and then implementing them.
You’ll want to change the world for the better…and have the unwavering belief that you can
You won’t be afraid to knock on the big door and chase down stretching growth targets
You’re resilient and confident, with great influencing and negotiating skills
You’re naturally organised and good at keeping on top of the administrative side of the role
You’ll inspire your customers with amazing storytelling abilities – and mining and using market data to drive the growth of our brands
You'll not be comfortable in a bureaucratic ‘ivory tower’ – you’re a self-starter who’s not afraid to get your hands dirty and kick ass fast … and you’ll have the personality and energy to set and add to the team vibe in our office (hint: do you like fancy dress, free breakfast, can you catch a frisbee, and could you help mend the coffee machine?)

Get to know us:

We are the people behind method + Ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves.

Alongside our friends Mrs. Meyer’s clean day and babyganics in the US, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

Application:

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering our ambition of a clean world revolution!

It’s a big, beautiful, colourful world out there and we should celebrate that.

That’s why we’re working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

We want to embrace and live out our renewed D&I commitments by positively encouraging inclusivity of all types during the recruitment process and throughout our employee’s lifecycles. With this in mind, all personal data, and photos will be hidden from your CV during the initial stages of the recruitment process.

We advertise all our roles on Evenbreak, the specialist job board for disabled candidates. If you have a disability or a long-term health condition and would like support in applying for any of our vacancies, please visit their Career Hive – careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at https://hive.evenbreak.co.uk.

We are happy to adjust our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you!

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