myHappymind Customer Happiness Manager Alderley Edge, England
Job description
About myHappymind:
myHappymind is an innovative and award-winning company, we exist to give today’s children the skills to thrive in tomorrow’s world. We provide schools, nurseries and homes with programs to support the development of children’s self-esteem, resilience and mental health.
Job description
The role:
We are looking for an energetic, passionate individual to join our fast-growing and happy team!
This role will be responsible for working closely with schools that use the myHappymind program to ensure they get the best out of the program. This will include onboarding schools and regularly checking in with them to provide customer support and help. You’ll have a portfolio of schools to look after and be part of the broader Customer Happiness team.
To be successful in this role, you must be motivated by providing excellent customer service and be passionate about children's mental health. You’ll ideally understand how schools work and appreciate the unique pressures of working in primary schools so that you can effectively empathise and work well with teachers.
We are all about kindness, flexibility, being yourself and being open and honest here at myHappymind – if this sounds like you – you’ll be in good company. We’re a small team, and there are plenty of times when it’s all hands on deck! You’ll need to be cool with this!
We are genuinely looking for you to grow with us as an organisation. This means the sky is the limit in terms of opportunities for your growth and development.
Required skills and experience:
1. We are looking for someone who has customer service experience and who is capable of managing multiple projects and clients.
2. You’ll have experience managing KPIs and reporting and be comfortable presenting to others.
3. Team leadership will be a definite advantage in this role.
4. We’d love to find someone with experience in an education business.
5. You must be confident to jump on a call with customers, be highly articulate and be a good presenter.
6. You must have good problem-solving skills and the ability to work flexibly to meet customer needs.
7. You must care deeply about customer service and be willing to go the extra mile when needed to delight the customer.
8. You’ll be comfortable working with technology and be able to grasp new systems and technology easily.
9. You’ll be a good project manager and be able to manage multiple competing priorities at one time.
10. You’ll also be a good communicator and team player - we’re a small but mighty team, so getting along with others is essential.
The role is based in Alderley Edge Cheshire, and you must be able to travel to Alderley Edge daily.
With the option to work from home on Friday.
How to apply:
TO BE CONSIDERED please provide your CV and a covering letter answering the following questions:
1. How would you describe myHappymind to a friend?
2. What excites you about this role?
3. Why do you think you’re an ideal fit for this role? What experiences and skills support this?
4. What is your experience of coordinating the efforts of multiple team members?
5. What experience do you have in establishing and managing KPIs?
6. What are your salary expectations?
Base: Salary based on experience. Office-based role based in Alderley Edge, Cheshire.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
1. Casual dress
2. Work from home
*NO AGENCIES*
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Alderley Edge: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 26/05/2023
Expected start date: 26/05/2023
