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Job description

Job Purpose:

A position is available to join the team at a top London law firm, in a great location near Fenchurch Street station and soon to be relocating into a brand-new building in Bishopsgate near Liverpool Street Station. The team perform a number of different day to day office service duties and are the client’s floor support to ensure everything works as it should. The concierge team also perform a number of tasks basic IT duties including looking after all printer/photocopier maintenance. Any floor problems or issues are handled by the concierge team including liaising with other departments/suppliers to ensure the client is allowed to focus on their normal work duties.

Duties and Responsibilities:

• First line support for all printer issues like changing toners, clearing paper jams etc. Liaison with printer companies to book engineers if printer fault can’t be fixed by the concierge.
• Post deliveries to desks for all mail, couriers and printing.
• Booking, Tracking outgoing couriers
• Post collections from floor mail out trays.
• Stocking floors of various paper, toner, flatpack boxes etc.
• Ensuring that the stationery areas of each are floor are tidy and well stocked. Regular stock checks of each stationery area are needed so that a stationery order can be produced and sent to relevant team for ordering.
• Management of Business Cards and other branded print
• Basic IT fixes for clients on the floors. Liaison with Technology Support for more complex IT issues.
• Stock and delivery of DCSE equipment to clients on floors.
• Floor maintenance fault escalation to relevant helpdesk i.e. aircon issues, broken furniture etc. Liaise with maintenance team if necessary to ensure the job is complete.
• Ensure floor meetings rooms are tidy and stocked.
• If a client is WFH and requires an item or particular document from their office the concierge will locate item and then pass on to relevant team who arrange for it to be sent to the clients home.
• Ensure floors in general are tidy and corridors are left clear.
• Assist in moving boxes around floors.
• Provide office services and general company advice to clients on floors.
• Archiving
• Printing / Photocopy / Scanning/Finishing of print jobs

Person specification:

The ideal candidate will display knowledge and experience of the following;

Qualifications

• Good standard of Mathematics & English

Skills/Competencies

• Excellent English language and communication skills; confident and articulate in all communications, i.e. face-to-face, telephone and written.
• Excellent customer service skills
• Applicants must be highly computer literate and experienced with standard MS Office applications (Word, Excel, Outlook).
• Confident with using various IT systems.
• Basic IT skills
• An attention to detail; maintaining and enhancing our high standards of delivery, quality and accuracy.

Knowledge

• Basic IT knowledge
• Customer Service experience

Previous experience

• Experience in working in an office services environment or for an office services team.
• Experience of working in a client facing role.

Experience required

• Previously worked in a client facing role
• Confident in dealing with people

Personal qualities

• Self-motivated and self-disciplined
• Good team worker, reliable and able to establish a high degree of trust, rapport and cooperation with internal and external clients.
• Able to work in a fast paced environment

N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London, EC3N 2AE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How Long were you in your previous role?
• How Many years experience do you have within a office services environment?
• Are you able to motivate yourself to conduct your duties efficiently?

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 24/02/2023
Reference ID: SPS2969