Multi Services Assistant Oxford, England
Job description
Multi Services Assistant
Salary: £21,508 per annum
Location: Oxford, OX4 2RW
Contract: Full Time, Permanent
Work model: Onsite
Shifts: Monday – Friday 37.5 hours per week, 9 - 5.30
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.
Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
- Collecting Reprographics requests from designated areas and correctly completing these
- following instructions accurately
- Sorting and distribution of incoming mail – scanning of all incoming documents via royal mail and DX and correctly using the in house post scanning software to correctly allocate scanned post to relevant electronic post folders
- Work with the practice management system to log and record documents
- To assist in the collation of information on this service area for including in the monthly reports
- Provide support to clients on using PDF editing program including bookmarking and
- formatting (e-bundles)
- To be aware of the day to day health and safety requirements surrounding working area
- Process all personal papers for storage, including wills, power of attorney and title packets
- Setting up meeting rooms, arranging hospitality, organising catering
- Diary management and planning
- Promptly and efficiently deal with telephone calls, take and pass on accurate messages as required, courteously greet and interact with visitors to the premises, deal with any other reception or switchboard duties as required
Personal attributes
- Experience of working in a corporate environment
- Experience working on Microsoft Office programmes
- Excellent customer service skills, confident in liaising with Clients and strong communication skills
- Client-focused approach to service provision through personal commitment to their business
- Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Ability to work under pressure within tight deadlines with flexible approach
- Continual improvement mentality, open and receptive to feedback
- Build and grow relationships with key Clients and service users
- Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.
Job Types: Full-time, Permanent
Salary: £21,508.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- Oxford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
