Motor Finance Administrator - Customer Services Solihull, England
Job description
We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre.
At V12 Vehicle Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Vehicle Finance whilst undertaking daily asset and customer related administrative activities. From here you can discover various specialisms and plan which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.
Key Responsibilities
- Dealing with non-complex Collections administration
- Dealing with daily asset related tasks including HPI management covering Keeper Change enquiries, Dual Interest, Cherished Plate, Insurance write-off and other vehicle alerts
- Servicing customer agreements: transactions and adjustments, payment allocation and refunds
- Responding to email enquiries and requests, including requests for information
- Actioning customer requests for copies of documentation or correspondence
- Reviewing credit bureau enquiries
- Reviewing daily/weekly exception reporting and taking appropriate action
- Update customer agreement records as necessary
- Outbound customer and third party contact as required
What you will bring
- Experience working in motor finance industry
- Attention to detail, accuracy
- Excellent verbal and written communication skills
- Administration skills
- Organized and able to priortise workload
- Self-motivated and proactive
- Competent with Microsoft Office
How you will be rewarded
Along with a competitive entry salary you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus flexible bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
Everyone is different. Everyone is valued
We’re building one of the best banks in Britain. It’s what we’ve been doing since 1952 and in that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people. And all our people are different.
Every one of our employees brings unique talent, ability and perspective to their role.
That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and celebrate diversity, work with leading industry bodies and support initiatives that reinforce our philosophy of giving you the freedom to be who you are.
We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.
