Job description

ob description

Lynx Ltd are currently recruiting Housing Officers for various London Boroughs. You will need to be able to create a tenancy and management service which achieves compliance with the terms of tenancy and lease conditions. Housing officers will need to build and maintain effective relationships with residents and increase their satisfaction of quality of life. The role involves supporting tenants and encouraging them to take part in tenancy groups that help shape the community in which they live. Housing officers are responsible for a particular estate or group of properties.

Duties:

• Responsible for the day-to-day management of estates/ properties, leases and licences
• Manage the rehousing process including working with the void works team in property services
• Setting rents and dealing with payments and arrears
• Arranging for legal action to be taken where necessary
• Attending tenant's meetings
• To ensure tenants have all the information they need at the start of their tenancy to fully understand their rights and obligations under the tenancy agreement
• To give housing advice to residents on all tenancy and estate management services
• Carry out broad tenancy verification checks and investigate illegal occupancy and squatting
• Carrying out regular inspections to make sure all properties are in a good state of repair
• Managing anti-social behaviour and broken tenancy agreements
• Establish strong relationships with tenant & resident association representatives

Qualifications:

A housing qualification would be an advantage but is not essential.

Knowledge & Experience:

• Experience of tenancy management in a social housing environment
• A good understanding and knowledge of housing and other relevant legislation and regulatory framework within housing
• Experience of using and maintaining financial records and IT systems
• Must have at least 1 year of experience as a housing officer.

Skills & Ability:

Ideal candidate would be organised, flexible, self-motivated, decisive and persuasive and able to work under pressure. Complex reports require a candidate to have excellent oral and written skills and to have strong customer care skills. You must be committed to deliver a high-quality service.

Job Types: Full-time, Temp to perm
Contract length: 9 months

Salary: £17.00-£18.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, E17: reliably commute or plan to relocate before starting work (required)

Experience:

• housing officer: 5 years (required)
• social housing: 5 years (required)

Work Location: In person

Reference ID: 945376