mortgage banker London, England
Job description
About The Role
We are seeking dedicated Housing professionals to join our vibrant team in providing high quality Housing services to our service users. The role of the Housing Officer is to cover our South London Patch with primary HMO's being located in the Croydon, Sutton, Kingston Upon Thames and Merton and neighbouing boroughs. To be successful for this role the applicant must have direct Housing Officer/Manager experience. We will require candidates who have direct knowledge of housing legislations, tenancy acts and the various Housing Acts. The candidate will also have to have some experience in managing temporary accommodation and an understanding of dealing with tenants with high needs from a wide range of backgrounds. Direct experience working with vulnerable tenants is preferred.
Please be aware that applications without direct Housing Officer or Housing Manager experience will not be considered.
About Us
Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.
Our Journey so Far
Since first opening our doors in 2006, Stef & Philips has evolved from a traditional estate agency into a leading provider of UK wide social housing and services funded through private investment. We work closely with local authorities, housing associations, charitable organisations, and investors to provide high quality accommodation and support schemes to those who really need it. Today we have c.4000 units under management, housing more than 9,500 tenants and service over 200 investors and 60+ local authorities.
We work with private and corporate investors who want their funds to have a positive social impact and handle every step of the journey from sourcing the right properties, to remodelling and refurbishing them to our high standards and then fully managing and maintaining them throughout their lease term. We pride ourselves that the local authorities, charities and housing associations who place singles, couples and families into our accommodation can rely on consistent quality, care and support. Our accommodation includes HMO’s, flats and houses and our care reaches beyond bricks and mortar, to include specialised accommodation and services for mothers and babies, tenants with disabilities, and young adults living on their own for the first time.
The Role
A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.
It's a very rewarding role in an organisation where your efforts will be recognised and valued.
Main Duties & Responsibilities
· Conduct regular tenant visits, updating company systems including Salesforce, in line with S&P procedures, including:
- Ad-hoc and scheduled periodic inspection visits
- Maintenance visits, reporting issues in line with S&P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors
- Dealing with complaints, and following up to ensure that they have been addressed appropriately
- Health and Safety inspections
· Support departments with check in and check out inspections
· Reporting any anti-social behavior, investigating the cause, and liaising with third party agents if required
· Liaising with the Utility department and obtaining meter reads
· Assessing service user’s suitability for properties
· Carrying out customer satisfaction surveys
· Carrying out a key audit of services
· Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)
· Maintain a safe working environment
· Report all incidents or potential hazards
· When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate
· Ensure relevant policies and standards are followed and maintained at all times
· Maintain good working knowledge of company policies, and ensure they are followed at all times
· Participate in development reviews
· Read and seek to understand all relevant communication e.g. staff handbook, written communication
· On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.
Skills & Knowledge
- An ability to demonstrate the core values of Stef & Philips
- Knowledge and practice in housing and tenancy management support
- Knowledge of the housing benefits system and welfare reform in a supported housing environment
- Experience working with vulnerable people with support, care needs and homelessness
- Computer literate
- Knowledge of Microsoft office packages, particularly Word and Excel
- Good interpersonal skills
- Good communication skills (written and verbal)
- Ability to prioritise and manage own workload, time and travel
- Excellent organisational skills
- Accurate recording skills
- Good problem solving skills
- Experience in managing maintenance issues and scheduling
- Flexible, approachable, positive and enthusiastic
- Driving licence
Desirable Skills/ Qualifications
- Chartered Institute of Housing National Practitioner level 3 or willingness to attain
- Experience working within the temporary accommodation sector
Benefits
- 23 days leave, plus bank holidays
- Additional holiday days for long service – up to 28 days
- Celebration of tenure
- 3 years £500
- 5 years £1000
- 10 years £5000
- Private health insurance with Vitality
- Birthday off
- One well-being day off per year
- Maternity/Paternity Pay
- Pension schemes increase – after 2 years.
- Mental health & wellbeing training through the charity Mind
- Professional Emergency First Aid at work training
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch
- Daily Fresh fruit
Diversity & Inclusion
S&P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
Job Type: Full-time
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company car
- Free or subsidised travel
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Application question(s):
- Please state the organisation where you gained Housing officer experience.
- Please list 3 dates and times you are available for interview
Experience:
- Housing Officer/ Housing Manager: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
- 100% (required)
Work Location: On the road
Reference ID: Housing officer- London
