Mortgage Administrator - Islands Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
23418 - 26020 GBP ANNUAL Today
Job description
End Date
Sunday 28 May 2023
Salary Range
£23,418 - £26,020Agile Working Options
Job Description Summary
The Islands business is the fastest growing business in Lloyds Banking Group so it’s a really great time to join and make a real difference.And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...
Job Description
Please note that this is an office-based role within the Isle of Man, with reduced working hours and job sharing considered.
We're looking for people who will play a key role in delighting our customers throughout their home purchasing journeys and protecting what is important to them and the bank.
This is a phenomenal opportunity to join our team and increase your profile amongst the Operational and Island Retail teams who we work closely with. You'll help to complete customers mortgage facility letters, protect the bank by preparing and instructing security, and follow the customers through their mortgage life cycle including when their mortgage fixed rate ends, or they want to repay their mortgage.
Responsibilities
Work with a team of colleagues to make life easy for our customers, always acting in line with the Group Values and Behaviours
- Preparing customers mortgage offer letters and instructing the Banks advocates to prepare and complete our security requirements
- Ensuring mortgage funds reach the correct destination on completion day
- Perfecting and chasing the banks security and specific requirements after completion
- Providing redemption statements and releasing the banks' security upon closure of the mortgage
- Function as a point of contact for customers, conveyancers, and mortgage advisors throughout the customers mortgage life cycle by telephone, email.
- Embrace all change to help our customers with their needs, proactively contributing ideas and suggestions to improve our processes and/or ways of working for the benefit of customers and colleagues
- Contribute and support the development of new processes, systems, and procedures
What we need from you
- Can demonstrate energy and enthusiasm to get the job done in a challenging environment.
- Ability to work effectively on your own and with others and being a phenomenal collaborator.
- Great focus on making sure the work you do is accurate
- Effective communication skills with customers and colleagues of all levels – both oral and written communications.
- Improving processes, removing ambiguity and duplication therefore increasing efficiency of the team.
- Has the desire to grow own capabilities by pursuing own development goals.
- Be Bold and embrace new ways of working.
Reward Package
We'll give you a competitive starting package that comes with an annual bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
So, you can be sure we're investing in your future.
If this sounds like it could be for you, apply now!
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions. Please contact us to request accommodation.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
