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Mortgage Administrator

Salary: £22,374

Hours: Full time - 35 hours

Contract: Permanent

Location: Hybrid Working (Head Office, West Bromwich)

The West Brom are looking to recruit a Mortgage Administrator to join our mortgage services team, The post holder will administer all mortgage related customer contact following the completion of a mortgage account and to deal with any other customer correspondence, emails and service requests, delivering ‘Right first time’ solutions for all work processed.

Key Responsibilities:

• To process all customer instructions and requests accurately and to meet department service standards
• To deliver excellent customer service
• To comply with all regulatory requirements
• To have a good understanding of the Department Risk and Control measurement framework and to know how they contribute to maintaining and delivering effective risk management
• To work as part of the Team with collective responsibility for completion of all team tasks to agreed service levels
• To continually develop own skills and to maintain ongoing personal development plan
• To maintain an up to date understanding of all processes and procedures and to understand how each task fits into the wider picture

Skills and Experience Required:

• Excellent administration skills
• Strong attention to Detail
• 
  Ability to work effectively using own initiative or as part of a team and responsible for all team tasks to agreed service level
• A broad understanding of banking processes and procedures, particularly relating to Mortgages
• An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• West Brom staff car scheme
• Life assurance provided by the Society at 4 times your salary

When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.