moderator Waterbury, CT
Job description
Post University is currently accepting applications for the role of Virtual Community Moderator for our growing team.
POST UNIVERSITY’S STORY:
Post University is a world class, non-traditional learning institution with over 100 years’ rich tradition in making career goals and aspirations become a reality for countless students from across the United States and over 40 different countries. Our growth history is based on retaining passionate professionals who treat students and each other with amazing service. Our business model is simple – “We Make It Personal!” and “We CARE!”
The Post success story is based on our daily journey wherein each associate lives, thinks and behaves “outside the box” of traditional solutions or cultures. Post University is a family of the best and brightest trail blazers, inspired by our routine way of life – bold, disruptive and fun! We are singularly focused difference-makers in the classroom, in the communities we serve, and the non-profit charities we support!
Job brief
We are looking for a qualified Community Moderator to join our team. If you are a tech-savvy professional, experienced in social media, discussion moderation and review, and promotional events, and obsessed with customer service excellence, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and has a mind for content moderation that supports freedom of expression while maintaining civility and conduct expectations. You should be a ‘people person’ with exceptional customer service skills and the ability to moderate online and offline conversations with our community, seamlessly involving our subject matter experts where necessary. Post offers the opportunity to work remotely or on a hybrid schedule (some days in the office, some days from home) for this position.
Responsibilities Include:
- Understanding the Post University Mobile app, its various channels of communication, and support functionality.
- Manage and moderate the University’s mobile app channels (student and club feeds). This work includes looking for, reporting, and responding when appropriate to posts and comments that require attention (i.e., civility or conduct violations, egregious questions or concerns that require additional staff to be notified to respond).
- In situations where Title IX disclosures are made, appropriately reporting the disclosure to our Title IX coordinator
- In situations where significant harm or distress is disclosed, properly reporting to the University’s Threat Assessment Team
- Manage the deletion of inappropriate posts and, with support from the Dean of Students, mute or remove users who violate community guidelines.
- Monitor and report overall student sentiment and topics of significant discussion. Produce weekly social media reports.
- Monitor Keyword alerts and alert functionality to ensure the system distributes them as necessary to the parties involved.
- Suggest updates and changes to keyword alerts based on changing dynamics and needs of student posts.
- Monitor and support the Club feeds and regular posts/messages club leaders publish.
- Aid in club leaders creating and publishing posts
- Track and report on the frequency and effectiveness of each club feed
- Work with Marketing and Communications to cross-post relevant items to and from our social media channels
- Provide content, partnered with Marketing and Communications, to maintain the Post News channel in the mobile app with relevant and important information for students.
- Partner with the Eagle Institute to support training and adoption strategies for staff and students in the Mobile app.
- Partner with other functional areas and subject matter experts to stay updated on policies and content to address comments and queries. and be accountable for seeing that issues are completely resolved in a satisfactory manner
Requirements
- Bachelor’s degree required.
- Proven work experience as a social community manager or strength in understanding the mechanics and scope of a social community
- Understanding and comfort with assessing guideline violations and posts that indicate distress or need
- Understanding of Mobile Apps and the primary functions and accesses they provide
- Ability to identify and track relevant community metrics
- Excellent written and verbal communication skills
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
As a member of our Post University team, the individual will share in a 133-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
POST UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER that employs in compliance with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and job interview process should notify the Director of Associate Experience, Post University.
