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Mobile Support Engineer Birmingham, England

Full Time Birmingham, England 34002 - 37202 GBP ANNUAL Today

Job description

Mobile Support Engineer

Job Req ID: 15041

Posting Date: 03-May-2023

Function: Business Services & Operations

Location: Snowhill, Birmingham, United Kingdom

Salary: Competitive

Please note- to be considered for the role, you must be located within commutable distance to the Heathrow Airport area.

About this role

In this role you will maintain and support Mobile Devices within the Airline Industry. It is quite a unique position, as you have an opportunity to work closely with the customer and various departments including Flight Crew and Cabin Crew to directly use the power of communication and expertise of mobile platforms to help ensure communication is readily available for our customers.

You will be proactively monitoring and supporting bespoke Inventory management and auditing programs and Mobile Device Management platforms to monitor and support devices, various small projects and requests. You will be part of a small team of multi skilled engineers, responsible for monitoring multiple service and incident requests along with face to face service desk support, maintaining a pro-active approach to all aspects of work with professional customer service, whilst using initiative to resolve day to day issues to both the clients’ and BT’s satisfaction.

You'll have the following responsibilities

Using electronic tablet iPad type devices and other mobile Smart devices.

Undertake stock management, device registration management and user record management together with user training and problem solving for BT’s customers on mobile devices and be able to advise users on the functionality of the devices as required.

Enabling a BAA pass to be obtained without security or reference issues.

Working shifts covering 365 days per year

You will work proactively and deal with complex current and potential issues with various departments that require different needs.

Proactively monitoring systems and incident management to react in a timely manner to requests and changes•

Learning new products as required and make suggestions regarding efficiencies that could be made.

Understanding SLA’s and • To provide timely intervention and resolution of incidents.

Using Microsoft word and excel to intermediate level and having a good knowledge of Android / IOS Operating systems.

Understanding and updating a PC based inventory management system regularly and in a timely manner.

Undertaking diagnostics on mobile devices ( including hardware / applications)

Working with other mobile network suppliers help desks with good communication skills.

Programming and locking devices to any pre-set company standards.

Training end users on the functionality of all mobile devises within the inventory.

You'll have the following skills & experience

Excellent customer service skills.

Knowledge of both Android and iOS Operating System.

Apple Business manager

Intune MDM

Strong communication skills.

Ability to work with and manage a number of high-profile stakeholders

An autonomous approach to work with only limited guidance required

Focusing on the objectives and the required outcomes of the processes while delivering a service

Working with a cooperative and positive attitude in a group setting to achieve common goals

Full Manual Driving Licence

This is a customer site-based role in Heathrow / London Gatwick Airports and due to the nature of the work, cannot be completed remotely

Benefits

Competitive salary

22 days annual leave (plus bank holidays)increasing with service

Option to join the Healthcare Cash Plan

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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