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Senior Mobile Supervisor (SMS)

Position: Senior Mobile Supervisor (SMS)

Hours of work: Part time 24hrs a weekend days only (Overtime available as a Relief Officer on days and nights)

Base location: Central London

• From 1st April 2023, non-contractual free travel on London transport for security officers

Candidate Profile:

• Applicants will need to have proven supervisory experience
• Applicants will need to have a UK driving licence to cover any night SMS
• Applicants that only want to work weekend or Bank holiday days, will not need a driving licence but will need to be able to use the London Underground as many site visits are required. Travel costs between sites can be re-imbursed.

• A valid Frontline SIA Licence
• Proactive, innovative and risk aware
• We would like applicants to have IOSH managing Safely and equivalent or working towards
• Good working knowledge of Microsoft Office and Excel application
• Excellent communication skills, both verbal and written
• Working knowledge of booking on/off systems, reporting systems
• Proven experience completing fire system tests and isolations, de-isolations
• Proven experience operating building alarm fire alarm systems, access systems, CCTV systems
• Confident of passing police vetting

Package:

• Pay rate: £13:00 per hour (Bank holidays double)
• Hours: Weekend days 07:00 – 19:00
• Shift Pattern: 24hr Part Time (overtime available as a Relief Officer on days and night) day weekends
• Overtime available
• Free training and Mitie development (whole range of courses available)

Role overview:

To monitor and report on all aspects of the security operations outside the traditional operational working hours across a portfolio of buildings based in and around central London in such a way, as to meet and strive to exceed customer expectations, focusing on building security, access control, safety, and minimising disruption.

To enhance and deliver a comprehensive security service to Transport for London in according to the terms of service provision contract, supporting the Cluster Managers, Duty Response Managers and building security teams across the estate

To supervise the security team of TfL Operations across a portfolio of buildings based in and around central London, in such a way as to meet and strive to exceed customer expectations, ensure client contact/reporting is well managed and ensuring staff motivation, morale and performance is always in focus. The delivery of the operational, contractual, compliance of contract always. The delivery of a quality service and positive interaction with all our stakeholders is critical to the completion of all the tasks within this job description.

Principle Duties:

The delivery of a flexible high-end corporate security operation with key focus on impeccable customer service and the rigorous execution of core security and soft service processes of a traditional ‘high compliance' security service with a ‘customer service' focus through reception/concierge and helpdesk delivery.

Transport for London is one of the capitals highest profile organisations with a global reputation. Its operational footprint encompasses all the most iconic London transport functions and thus a target for terrorist and civil rights protests. It has unique security needs and the protection of its people, premises, plant, and reputation always requires the highest standards of operational performance.

Key Responsibilities:

• Be the Primary “Out of Hours” Liaison; with direct interface to Mitie and TfL Building Management teams
• Support the Help Desk Centre making sure correct priority if passed and carry out further checks on incidents reported.
• Assist the cluster managers and Duty Response Managers with testing, training, and development of the team.
• Immediate Deployment and Response to sites that need manning support
• Security Officer Supervision; confirming compliance to behavioural and procedural protocols by way of audits, site inspections, 1-1's and observations and reporting of all findings to the Cluster Managers. If serious (leaving the Mitie or TfL business at risk making sure the on-call manager is phoned and updated)
• Immediate and rapid deployment; assistance at buildings where an incident has been reported by using the company vehicle supplied or London Transport (whichever is quicker)
• Incident reporting; reporting writing Compilation, review of officer's reports, escalation, and coordination. Making sure the clients incident reporting system is updated each morning or the Merlin system after an incident has taken place
• Health and Safety Inspections, Review Officer and assists with Planned General Inspections and Audits across the estate
• Dynamic Risk Assessor: to evaluate initial premises situations that may pose a health and safety risk to occupant from situations such as a flood or power failure etc. Serious situations or risk to be reported to the on-call manager.
• Enhanced Lone Worker Monitoring; immediate review of Control Centre operations and security officer missed check call activity. (Making sure the officer is safe and then investigate why they missed their check call). Reporting of any problem/s to the Cluster Manager.
• Reactive Communications and Assessment; to threat levels, union activity and demonstrations/protests etc
• Work Access Systems Review, Inspection and monitoring of work activity and contractor inductions (where applicable). To include monitoring and general assistance to TfL Building Management peripheral requests (Out of hours' communications interface).
• Security Access Control enforcement; periodic review of sub‐contractor compliance to premises protocols.
• Control Centre Staff Deployment Support; assisting with reactive requests for additional security personnel upon short notice request.
• Managerial interface with the Emergency Services; reactive assistance supporting officers whilst interfacing with the Emergency Services.
• Immediately take action for Post Incident Support to security personnel. i.e., arrange counselling or visit to OH or just moving away from the situation to support our staff member or others.
• CCTV Data Review compilation; preparation of CCTV imagery requiring TfL review following an assignment related incident. (As per GDPR)
• Multiple Incident Response; Respond, escalate, and coordinate simultaneous building related incidents in association with the 5ES control room and escalation teams for Mitie and TfL.
• Monitor internal and external regulatory control systems and threat levels to ensure that appropriate contractual manning levels and staff skills are maintained.
• Maintaining checks and updates on company systems such as WPP, reporting on any issues to the Cluster Managers and Scheduler. (training will be provided)
• Making sure that appropriate training records are provided and completed by Security Officers and passing such records to their line manager within 24hrs of training/tests taking place i.e., Emergency Response Training 1-2-1 record of completion left on site and the Cluster Manager made aware.
• Monitor and record security officer requirements for replacement uniforms and personal protective equipment as necessary, making sure correct details are passed to the Cluster Manager
• Supervise the team to deal with any suspicious packages, maintaining own and others safety and dealing with these in accordance with TfL procedures.
• Making sure any absences are covered and WPP, Scheduler, Duty Response Manager, and Cluster Manager are updated.
• When using a vehicle that full PPE is always worn and that a full inspection of the car or completed at the start and end of each duty.
• When using London Transport that this is done in a safe way and that any tools for the job are always kept safe.
• That FORs items are kept up to date for all drivers (double check each week)
• During the duty that checks are completed on the car, inspected in case of any damage sustained i.e., crack to windscreen, slow punctures etc. all problems found must be reported to the Cluster Manager and a full report submitted before finishing duty.
• Ensure relevant site checks are completed and logged with the Merlin system and the duty report. (That details recorded are correct including times, names, dates, checks carried out, anyone involved and if Helpdesk were involved with reference numbers.
• Maintain an excellent working knowledge of current threats levels and techniques through cultivation of links to counter terrorism stakeholders like SO15, the Metropolitan Police, City of London Police and the British Transport Police given TfL significant threat profile
• Oversee the implementation and day to day delivery of internal security policies and procedures created by Transport for London and Mitie are followed, Standard Operations Procedures and risk assessments red, signed and followed by the security and reception teams.
• Identify and communicate to the Account Manager of any other continuous improvement ideas that will make the contract more efficient operationally or financial
• Making sure that effective training for all new starters, to include refresher and emergency response training for existing personnel, as per the contractual requirements are carried out, updating the Cluster Manager with sign off sheets.
• Making sure Fire tests are carried out on all unmanned sites and details recorded and passed onto the Cluster Managers
• Making sure all unmanned sites are visited each duty and internal and external patrols are carried out with checks to high-risk areas i.e., server rooms, plant rooms, roof doors, basements, kitchens, toilets etc.
• Ensure that rigorous testing schedules are in place and conducted for all security apparatus. Defects are to be recorded to TfL Helpdesk asap (certainly before the end of duty) and escalated where applicable to the Cluster Managers and TfL BM teams if priority 1 or 2 applies.
• Support the lone working sites with breaks, when necessary, while ensuring no risk to the building