Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Mobile Corporate receptionist to work.

Location: London

Rate of pay: £27.000 per annum

Working pattern: Earliest shift 07:30 am latest shift 18:00 (occasionally evenings)

Key Requirements

• Ensure the hospitality experience for staff, clients and visitors to the client site is of the highest standard from arrival at landlord reception to the client floor
• Ensure all guest facing demises and meeting rooms are maintained to a high standard and maintenance issues remedied.
• Operational knowledge of all reception services and standard operating procedures
• Liaise with PAs and Co-Ordinators with the support of all meeting room bookings
• Identify and highlight any meeting room conflicts and manage the operational process for booking the meeting rooms
• Liaise with hospitality team regarding meeting room bookings when appropriate
• Check that room allocation and set ups are conducted competently, with particular regard to special meeting requests, VIP visitors, etc.
• Ensure the reception area is clean and tidy at all times, and that that all maintenance issues are reported and followed up appropriately
• Effective communication to all members of the senior management and on site team including clients and other contractors
• Represent the business with your appearance reflective of the agreed uniform guidelines
• To ensure that visitors and staff receive VIP customer service at all times, providing a warm, courteous and prompt welcome on arrival for all.
• Liaising with clients and providing excellent customer service – going the ‘extra mile’ when the opportunity arises.
• To anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded.
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor/client is either met or escorted to the relevant room/area in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and progress and to ensure they are comfortable.
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed solution.
• To oversee and handle room bookings and to liaise with catering team when required
• Organise access passes for visitors and staff members
• Ensure the all attendees are indicated on booking system for the following day
• To liaise with IT to ensure that all Audio Visual equipment is working and the relevant client requirements have been accommodated.
• To ensure that a handover is completed with catering team when opening and closing Reception
• Receiving guests, announcing them and offering cloakroom faci