Mitel Voice Support Engineer Birmingham, England
BT
Full Time
Birmingham, England
32366 - 34050 GBP ANNUAL Today
Job description
Mitel Voice Support Engineer
Job Req ID: 18528
Posting Date: 14 Aug 2023
Function: Service
Location:
Birmingham, Birmingham, United Kingdom
Salary: Competitive + Excellent Benefits
Why this job matters
As Mitel Voice Support Engineer, you'll be needed to improve the service we offer our customer by bringing together our technical expertise, and our insight and passion for customer experience. This will help BT stand out from the competition.
Please note - The successful candidate must be willing to undergo or already hold SC Clearance, which ideally requires residence in the UK for a minimum of 5 years or British Citizenship
This role also requires candidates to based on-site in either Birmingham or Hatfield
What you’ll be doing
1. Supporting the identification and resolution of issues and defects to ensure delivery to required standard
2. Owning technical issues until resolution including interfacing with the senior technical experts or manufacturer where problems are design related
3. Providing timely and appropriate updates to ensure all parties are kept fully informed and advised of all recommended technical information
4. Obtaining appropriate security clearance to be able to access and work on secure sites
5. Assisting with diagnostics where appropriate working to designated service levels to support our customers
2. Owning technical issues until resolution including interfacing with the senior technical experts or manufacturer where problems are design related
3. Providing timely and appropriate updates to ensure all parties are kept fully informed and advised of all recommended technical information
4. Obtaining appropriate security clearance to be able to access and work on secure sites
5. Assisting with diagnostics where appropriate working to designated service levels to support our customers
Essential Skills
Regulatory Compliance
Issue Resolution
Problem Solving
Customer Experience
Technical Support
What we would like to see on your CV
1. Ability to obtain relevant security clearance: to be able to access and work on secure sites
2. Previous experience in Mitel technical support / resolving technical issues
3. Judgement and experience to ensure systems availability to the customer to deliver the optimum availability of their solution
4. Able to interface with the senior technical experts or manufacturer where problems are design related
5. The successful candidate must be willing to undergo or already hold SC Clearance, which ideally requires residence in the UK for a minimum of 5 years or British Citizenship
2. Previous experience in Mitel technical support / resolving technical issues
3. Judgement and experience to ensure systems availability to the customer to deliver the optimum availability of their solution
4. Able to interface with the senior technical experts or manufacturer where problems are design related
5. The successful candidate must be willing to undergo or already hold SC Clearance, which ideally requires residence in the UK for a minimum of 5 years or British Citizenship
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
Benefits of working for BT include:
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
#LI-Onsite
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
