Millets - Cheltenham Store Manager Cheltenham, England
Job description
Trading from 100 stores Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Millets offer some of most exciting careers which can offer you the kind of involvement, teamwork, progression or recognition you want from a job opportunity.
Role Overview:
Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.
Customer Service
- Maintain customer retention by providing first class service.
- Deal with enquires and complaints and resolving the issue/request.
- Drive consistency within your internal teams to achieve the highest service levels.
- Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and company Net Promotor Scores.
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Analyse Oracle reports to assist you in making key sales decisions.
- Manage in store devices in order to capitalise on a wider range of products.
- Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
Visual Merchandising
- Following a company brief, ensure that this is applied to your store and maintain high visual standards.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Making sure that all new product and advertised product is all visible and in the correct locations.
- Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
Training & Development
- Develop existing team members and encourage progression within the company.
- Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
- Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
- Management development should be prioritised by the use of the in-house training.
Sills/Experience/Knowledge Needed
- Retail Management experience would be advantageous.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Holiday Allowance
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Pension Scheme
- Health plans – Depending on level of role
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
