Migration and Borders Group -Project Support Officers - FBIS Digitise & Enable London, England
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Job summary
The Migration and Borders Group has a far-reaching and comprehensive programme which encompasses policy, legislation and reform of the immigration systems and acts as a centre for excellence to deliver international interventions and engagement, including the UK’s exit from the European Union. This includes many of the most high-profile policy areas for the Home Office; asylum, migration, nationality, extradition, citizens’ rights, borders and international criminality. To achieve its aims, the Migration and Borders Group works closely with Border Force, UK Visa and Immigration (UKVI), Her Majesty`s Passport Office (HMPO), Immigration Enforcement (IE), and other partner organisations and government departments.
The Migration and Borders Group prides itself on being an open and supportive workplace. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities.
A programme is underway (the Future Border and Immigration System Programme) to lead the design and delivery of the new system. The Programme is being delivered in stages up until 2025. The programme team is located within the Migration and Borders Group and is structured in three delivery pillars: Enable, Digitise and Simplify.
Job description
Digitise is part of the approved Future Border and Immigration System (FBIS) business case, delivering a truly world leading data driven digital, person-centric border for the UK. It is a new branch of the FBIS Programme focused on project delivery work required now to enable our 2025 vision for the border.
Our Programme is underpinned by four strategic principles:
- Advance permission to travel: Everyone (except British and Irish nationals) travelling to the UK will need to have some form of permission to do so before they travel.
- More sophisticated, person-centric risk analysis.
- Greater use of automation.
- Improved and expanded risking of goods entering the UK.
These posts are within a high-profile Programme in the Home Office and you will join it at a critical time as our work is a key element of the Home Office’s transformation agenda. As a member of our team, you will be expected to work proactively and with minimum supervision to support the team whilst working collaboratively to deliver the workstream’s objectives.
The roles that are available in the projects within FBIS Digitise and outlined below:
FBIS Digitise
2 x Border Vision Project Support
The Border Vision workstream’s function will transform the UK border, embracing innovation, simplifying processes for trade and passengers while improving the security and biosecurity of the UK. The workstream brings together enabling programmes and interested stakeholders to agree an approach for innovation at the border for a global United Kingdom.
1 x Watchlisting, Targeting and Analytics (WTA) Project Support
This project will deliver the successful design and delivery of the next generation of the Home Office’s Watchlisting capability and make sure that it is strategically aligned to, and fully accepted by, key security partners across HMG.
1 x Counting In and Counting Out Project Support
This project will deliver the capability to accurately ‘count people in and out’ of the UK in order to provide a much clearer picture of who is in the country and whether they are complying with immigration laws. This will also involve exploring and maximising all of the downstream operational and strategic benefits that can be generated from this capability.
1 x Carrier Integration Project Support
Carrier Integration will provide an enhanced ability to communicate directly to carriers providing greater automation and a streamlined assured process which will help to reduce the effort (needed by carriers) to facilitate interactions between passengers and the Home Office. The Carrier Integration Project Support role will involve working with air, international rail and maritime carriers, service providers, as well as internal stakeholders and other government departments to introduce new technical functionality which will support the roll out of Universal Permission to Travel and the Digitise vision.
FBIS Enable
3 x Future Casework Project Support
There are a number of projects that sit under Future Casework, the Project support officer role will involve working in one of the specific projects to support the SEO project manager, as well as internal stakeholder engagement across the organisation, to deliver the end state vision of an effective, efficient caseworking model.
5 x Customer & Channel Project Support
There are a number of projects that sit under Customer & Channel, the Project support office role will involve working in one of the specific projects to support the SEO project manager, as well as internal and potentially external stakeholder engagement, to deliver the end state vision of a digital, world class customer service.
3 x e-Visas Project Support
The ambition of the e-Visa project is to move to a digital end to end immigration system, by transitioning all users onto a digital product instead of a physical one. Creating e-visas for those applying to come or stay in the UK and upgrading existing status holders to a digital product. The Project support office role will involve supporting the SEO project manager, to deliver the end state vision.
Person specification
As a Project Support your primary role will be to assist the Project Team, and colleagues from other functions, to ensure that projects are delivered on time and in full as part of the wider FBIS Programme. The role will report to an SEO Project Manager in one of the projects. Specific responsibilities will be agreed upon joining and will encompass some of the below:
The candidates will be required to undertake the following duties and responsibilities:
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Build and maintaining strong working relationships with stakeholders facilitating collaboration in order to achieve successful outcomes for the business.
- Managing on the consolidation and documenting of the fundamental components of projects (scope, schedule, resource requirements, budgets, risks, opportunities, issues and quality requirements).
- Ability to work under broad direction in challenging and unpredictable environments.
- Empowering and inspiring others to deliver successful projects.
- Maintain: Risk and Issues, Assumptions and Dependencies, Plans and Schedules, Configuration Management Artefacts, Lesson learned.
- Expertly support meetings and workshops keeping minutes, agendas, and write ups for each session.
- Driving delivery through direct teams and multiple external suppliers.
Essential Criteria
Skills and experience include:
- Experience in supporting project delivery.
- Experience using Microsoft Office 365 software (e.g. PowerPoint, Excel, Outlook and Word).
- Close attention to detail, good organisational skills, and the ability to develop and implement effective administrative processes.
- Good written and verbal communication skills, with an understanding of the use of different channels and formats for different audiences.
- Experience of working in a fast-paced environment with a certain level of uncertainty and ambiguity.
Desirable Criteria
- Experience of working in a technical programme or project environment.
- Experience of working within/or broad understanding or awareness of the migration and borders system environment.
- Operational experience within an enforcement environment.
- Experience of Microsoft Project or Microsoft Project Online.
- Experience in delivering PMO support in a technical or business transformation.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Planning
- Risk and Issue Management
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process candidates will be required to submit a CV and Statement of Suitability (of no more than 750 words) that is aligned to the Essential Criteria as set out in the job advertisement.
In addition, candidates will be required to provide evidence of the lead behaviour Delivering at Pace.
Further details around what this will entail are listed on the application form.
CVs will not be scored.
The sift will be on the Statement of Suitability and the behaviour Delivering at Pace.
In the event where a high volume of applications is received an initial sift will take place using the lead behaviour Delivering at Pace and the Statement of Suitability. Candidates who pass the initial sift will be either progressed to a full sift or straight to interview.
Successful candidates shortlisted for interview will be tested on all behaviours outlined in the job advertisement.
In addition, candidates will be tested on Technical Skills against the Project Delivery Capability Framework for Civil Servants.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1124745/PDCFv3.pdf
The technical skills tested will be:
- Planning
- Risk and Issue Management
The sift will take place week commencing 18 September 2023.
Interviews will take place week commencing 02 October 2023.
Interviews will take place remotely. Further details and instructions will be provided closer to the scheduled interview.
Hybrid working enables employees to work partly in their workplace(s) and partly at home. A hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.
Further Information
Northern Ireland is part of the UK. As stated in the Belfast Agreement, also known as the Good Friday Agreement, the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of Ireland recognise the birth right of all the people of Northern Ireland to identify themselves and be accepted as Irish or British, or both, as they may so choose, and accordingly confirm that their right to hold both British and Irish citizenship is accepted by both Governments and would not be affected by any future change in the status of Northern Ireland.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.
The successful candidates will be required to hold or be willing to secure Security Check clearance.
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
principles, and wish to make a complaint, then you should contact in the first instance
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
