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• To continue to develop one’s own skills and knowledge within the position, including any required training courses
• To maintain excellent client/customer relationships
• To attend team briefs, huddles and meetings as required
• To attend your EPA to discuss and agree job performance, objectives and development activities
• To maintain professional work standards at all times
• To care for all company equipment and ensure that any faults are reported to management
• To act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager

• Ensure the standards across the site(s) are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
• Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the KPI's
• To take adequate steps to ensure the security of company and client property and monies under your control

• Compile and agree an annual business plan with your line manager, and to be responsible for achieving all actions
• Maintain excellent client relationships and communicate with the day to day client at every opportunity - holding at least a weekly review meeting
• Initiate a process of continuous improvement by undertaking company promotions and extraordinary merchandising initiatives to ensure the profitable growth of the contract
• Ensure that all written communication represents a professional image to customers, clients and staff
• Actively seek and identify opportunities for business growth both within the contract and the external market
• Action customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate
• Comply with any reasonable instruction from your line manager within the agreed deadline
• Comply with all Sodexo company policies/procedures and client site rules and regulations

• To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site
• To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
• To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
• To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
• To drive performance through adherence to all promotional activity and marketing initiatives
• To contribute to the achievement of site budget performance as determined by segment business objectives
• To work in conjunction with other department managers to ensure operational excellence within assigned operational business area with specific responsibility for labour management and performance of a defined group of employees.
• Active involvement, promotion and support of activities aligned towards employee engagement and achievement of IIP Gold standard
• Develop and maintain a positive internal and external network
• Continued professional learning and development in soft FM services
• Leave blank for local additions
• Leave blank for local additions
• To carry out any other reasonable tasks and/or instructions as directed by management

Essential:

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

• Experience of working within military environment
• Previous experience in effectively managing in a similar role
• Health and Safety qualification equivalent to IOSH managing safely
• Soft FM specific technical skills including contract catering, hospitality, retail and cleaning knowledge and skills
• Proven experience of managing client relationships within a contract environment
• Proven track record of leading, managing and developing a team