merchandiser San Francisco, CA

The Foggy Dog

Full Time San Francisco, CA 81787 - 57786 USD ANNUAL Today

Job description

ABOUT US

The Foggy Dog designs products for the modern pet parent that are as beautiful as they are functional. Pets are family, and that’s why our beds, toys and accessories are all made in the U.S. with the highest-quality materials and obsessive attention to detail. And, every order helps a shelter dogs in need.

Since launch, we have been featured in publications including Oprah Magazine, Real Simple, and Southern Living, and partnered with retailers including Anthropologie, Sak’s Fifth Avenue, Mark and Graham, and over 1,000 independent boutiques around the world.

We are a small (but mighty) female-founded company, and this role is a great way to join an ecommerce startup from the ground up. You will have the opportunity to make a huge impact on a fast-growing company while gaining invaluable exposure to all aspects of running an ecommerce business. We are looking for employees who take ownership over their role and have the potential to grow with us and take on even bigger responsibilities over time.

JOB DESCRIPTION

We are looking for a Site Merchandiser to manage the look and feel of our website, maintain an accurate product catalog, and enable our customers to seamlessly find what they are looking for. This is a highly cross-functional role, working closely with marketing, production, planning and customer service team members. This role reports to the Founder and CEO.

The ideal candidate will live near San Francisco, CA, where our office is located (we are currently hybrid and come into the office twice a week) but we will also evaluate remote candidates who reside in the states of CA, OH and FL.

RESPONSIBILITIES

Product Catalog:

Ensure new products are launched correctly and on time with the correct SKUs, appropriate description, pricing, and data. Ensure that new products sync correctly onto all selling platforms
Maintain accurate product information across our main Shopify-hosted website, plus all third-party marketplaces and platforms referencing product information. This includes tags, artist information, swatches, materials descriptions, size guides, etc.
Work closely with our photographer to ensure all product photography is delivered in a timely and accurate manner. Assist with digital photo asset management
Assign cross-sells and upsells to each product to help customers create a cohesive look for their pets
Troubleshoot all issues relating to the product catalog, leveraging help from Shopify, software providers, developers and third-party apps as needed. Escalate issues appropriately

Weekly Site Merchandising:

Optimize site merchandising based on sales and inventory trends, new seasonal launches, marketing communications, and product-related sales goals
Merchandise and manage collection landing pages based on seasonality, customer preferences and marketing team needs. This will involve choosing relevant products, creating compelling copy and visuals, and optimizing page layout for conversion
Regularly review customer photos (from Instagram, product reviews, etc.) and identify high-quality UGC to surface on the website

Marketing Launches:

Ensure the timely launch of all assets on the homepage, collections pages, and product pages
Launch and manage all promotions and discount codes
QC all links on the website and other marketing assets (such as emails)
Review and test the user experience on various devices and browsers
Monitor inventory to ensure that email and digital marketing efforts are well supported; proactively raise inventory issues as needed

Customer Experience, QC and Testing

Perform daily/weekly site QA. Monitor the full customer experience funnel by consistently performing a series of checks of product pages, category pages, cross-sells, search keywords, navigational elements, customer feedback, and more. Surface UX or design issues or bugs, and escalate issues as needed
Coordinate with 3rd party apps and developers to troubleshoot back-end and customer-facing issues
Support website maintenance and enhancements including SEO updates, redirects, site errors and user testing
Work closely with customer service to identify and troubleshoot product or customer issues that arise on site

Research and Analysis

Provide detailed seasonal and ad-hoc reports and analysis on the performance of key landing pages
Collect and analyze homepage clicks, conversions, bounce, exits and other KPIs to help leverage those learnings to improve revenue performance
Perform competitive website analysis, keep abreast of market trends and e-commerce trends to support short and long-term strategies
Stay up-to-date on Shopify Plus capabilities and additional functionality offered by the Shopify app marketplace

SKILLS AND REQUIREMENTS:

2-4 years of e-commerce site merchandising experience
BA/BS preferred
Experience with Shopify is required (the ideal candidate will have experience with Shopify Plus including using metafields to manage product data)
Familiar with troubleshooting website-related issues; comfortable with reaching out to software providers, developers and third-party apps to get help as needed
A proactive problem solver with a natural instinct to try to solve the issue yourself first, then escalate as needed
Exceptional proofreading skills. Excellent grammar and spelling
Highly organized with extreme attention to detail. A perfectionist who wants to get things right; diligent and conscientious about adhering to quality standards
Proficient in Microsoft Excel and Google Analytics
Knowledge of basic HTML is a plus, including working with development teams using a ticketing system
Positive and can-do with a willingness to roll up your sleeves & take on any task that’s needed. A desire to get things DONE above all else
A dog lover, of course!

COMPENSATION AND BENEFITS
We offer a comprehensive package including:

Competitive salary
Medical, dental and vision insurance
401(k) with employer match
Paid vacation, holidays and sick leave
Generous Foggy Dog product allowance
The ability to bring your dog to work (please do!)

TO APPLY

To apply, please submit your resume and a cover letter to [email protected] with “Ecommerce Site Merchandiser” in the subject line. We are a small team and every hire has a huge impact on the company, so tell us what inspires you to want to join our team. Please note that we will not evaluate resumes without cover letters.

The Foggy Dog is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations and nationalities.

About The Foggy Dog:

Apply Here