Mercedes-Benz Collection and Delivery Driver Manchester, England
Job description
Welcome to eStar. The new home for Mercedes-Benz Vans and Trucks in the North-West of England and North Wales. It's our mission to provide an exceptional experience for the region's commercial vehicle community, driven by our customer's needs and inspired by the latest vehicle technology.
We currently have over 300 colleagues, located across 4 dealerships. Our locations include Deeside, Stoke-on-Trent, Trafford Park, and most recently, Knowsley, our brand new, state-of-the-art facility.
With the introduction of a new Board of Directors, who bring a wealth of industry experience, as well as a commitment to the wellbeing and development of our people - you really couldn’t pick a better time to join. Our business is built on transparent communication, and when you join, you will immediately notice the friendly, customer-dedicated environment.
We strongly believe in developing our team, which is why invest in the future of our people - providing relevant training and development opportunities, so you can exceed in your role and further expand your skills. The team here at eStar are advocates for the Mercedes-Benz brand and always strive to provide the highest level of service, so we can build fantastic relationships and continually exceed our customers’ expectations.
We value our employees – and provide:
- Rewards and benefits
- Superb working conditions
- Career progression
- Branded uniform for customer-facing staff
- Free onsite parking
- Regular internal communications
- Wellbeing check-ins
- Company pension contribution
Job Summary
We currently have an opportunity for a qualified, professional and competent Collection and Delivery Driver to join our team at our Mercedes-Benz Truck dealership located in Trafford Park.
The key purpose of this role is
- To ensure customer satisfaction in the delivering of vehicles.
- To carry out such work in a safe and economical manner.
- To employ such knowledge and skills as may be required to drive vehicles.
- To conduct all transactions with customers with the upmost courtesy.
Accountablities:
- To collect/deliver all vehicles safely, courteously and efficiently to the satisfaction of our customers.
- Prior to departure, check the customer’s instructions reference collection/delivery.
- To plan delivery routes efficiently to minimise driving and maximise cost effectiveness.
- To achieve realistic delivery times following pre-arranged schedules.
- To inspect vehicles at time of collection noting any damage on a damage report.
- To ensure all vehicle deliveries are authorised and signed for on receipt.
- To ensure vehicle security at all times.
- To ensure that vehicles are not loaded when collected.
- To comply with driver’s hours regulations and to use the tachograph equipment as applicable.
- To ensure that all work undertaken is conducted to our Quality System requirements /procedures and all administration is documented correctly.
- To promptly address the needs of all our potential customers to ensure total customer satisfaction.
- To demonstrate the ability to acquire product knowledge through every day practices and training courses.
- To ensure the vehicle is clean and tidy and report any vehicle defects. This may include undertaking some cleaning duties.
- To ensure compliance with the Health and Safety Policy and ISO Requirements.
- To comply with all Company Policies, in particular the Company Driving and Company Vehicle Policy.
Job Type / Category
This is a full-time permanent position, working in our modern workshop with excellent facilities.
- Your normal working days will be Monday to Friday, and your hours 7am to 4.30pm
- 22 paid day’s holiday per year plus bank holidays.
Required Education, Skills and Qualification
- To understand basic vehicle layout.
- To be capable of courteous service to customers.
- To hold a current valid driving licence.
- To have knowledge of area.
Job Types: Full-time, Permanent
Salary: £12.36 per hour
Benefits:
- Additional leave
- Company pension
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Day shift
Work Location: One location
