Mental Heath & Money Advisor Remote
Job description
Contract: Fixed Term Contract – 31st January 2023
We are looking for an experienced Mental Health Money Advisor to work as part of our Advice, Information & Training Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Mental Health and Money Advice Service is the first UK-wide service to address mental and financial health together. We aim to stop the spiral of debt and mental health issues by providing online information and advice and casework provided by telephone. The service launched in November 2017, commissioned by Mental Health UK and delivered by Rethink Mental Illness in England, Hafal in Wales, Support in Mind in Scotland and Mindwise in Northern Ireland.
How you will make a difference
I provide both advice and casework to clients by telephone who are experiencing mental health and money problems. I also provide this service to friends, carers and relatives and professionals involved in supporting these clients.- I complete the debt advice process with clients by providing advice and casework on a range of debt solutions and strategies.
- I provide advice and casework on welfare benefits including benefit checks and helping with initial claims, mandatory reconsiderations and appeals.
- I provide advice and casework in relation to mental health issues such as accessing treatment and care.
- I can demonstrate a commitment to delivering a service that meets the quality requirements of our funders.
More information can be found in the job description attached to our direct advert.
What we are looking for
We are looking for an individual who:
- I can evidence training (caseworker and/or specialist levels) in money advice from accredited training providers e.g. IMA, Wiser Adviser, Citizens Advice pathways
- I have at least 2 years’ experience providing money advice (including debt and financial capability, welfare benefits/income max) either face to face or via telephone
- I have at least 1 years’ experience of providing casework covering debt, welfare benefits or mental health
- I have at least 1 years’ experience of working with electronic case recording systems
- I have at least 1 years’ experience in remote advice delivery e.g. telephone, email, virtual chat etc.
Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
Planning for the future: We have a contributory pension scheme.
Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
£300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
The Recruitment Advisor looking after this role is Rose Adams. If you have any questions about the position, please feel free to drop her an email at
