Mental Health Support Worker Nottingham, England
Job description
Job Description Mental Health Support Worker
Purpose of Job: To provide an independent support service for service users/beneficiaries in Nottingham, in particular for people with mental health issues
Hours: As stated on the advert: Monday to Friday working (9am-5pm)
Salary: £23,026-£24,015 dependent on experience and responsibilities
Improving Lives is a local charity supporting adults experiencing multiple disadvantage. We offer an individualised service to enable people to manage the challenges they face more effectively.
Main Purposes of the Job
•To assess people’s needs and risks and ensure an appropriate and timelyresponse from referral onwards
•Provide a bespoke support service to beneficiaries to meet their identifiedneeds or enable them to access other appropriate services that will meetthose needs
•Work in partnership with other agencies to ensure beneficiaries’ needs aremet
•Enable people to become more confident in expressing their views, improvetheir living skills, decrease their social isolation and increase their sense ofbeing part of the community
Key tasks
•Communicate effectively with people who use the service and with other agencies
•Undertake holistic assessments of risk and need and using an outcome starproduce an action plan in partnership with the beneficiary
•Work through an action plan with the beneficiary on areas they identifyincluding, but not exclusively: housing, debt, mental health, social isolation
•Empower beneficiaries to address difficulties that arise in their lives ratherthan ignore them
•Provide ongoing support and empower service users to solve problems theyencounter, including technology problems (i.e. relating to video calls, onlineapplications or email)
•Ensure there is a thorough understanding of and adherence to ImprovingLives policies and procedures including Risk, Lone Working and Adult andChild Safeguarding
•Attend meetings and appointments as appropriate
•Refer to appropriate services and ensure that this is followed through.
•Ensure professional boundaries at all times.
•Represent Improving Lives in an appropriate, professional and sensitivemanner at all times
•Attend and make effective use of supervision
•Attend, and after training, facilitate drop in and semi-structured groups,including groups over video call
Administration
•Ensure that all meetings and appointments are recorded accurately and in atimely manner
•Beneficiaries’ files are to be maintained to a high standard and contain allrelevant information and documentation
•Ensure that Data Protection and GDPR is adhered to
•Work as part of a team and attend staff meetings
•Attend and make effective use of supervision
•Be responsible for your own time keeping, management and adhere toworking deadlines
•Ensure Action Plans are up dated and completed
•Ensure Risk Assessments are up dated and correct
•Ensure Outcome measures are completed and repeated at regular intervals
•Prepare case studies, with consent, outlining the support offered anddifference made to people’s lives
•Make effective use of Improving Lives’ systems (including Lamplight,Sharepoint and Breathe).
•To use Petty Cash as per policies and procedures
•Keep Time Sheets
•Follow sickness and annual leave policies and procedures
Equality and Diversity
•To promote and work in accordance to the Improving Lives Equality andDiversity Policy
•To have an understanding and sensitivity in relation to mental health issues
Training and Development:
•To undertake training and development activities as appropriate
PERSON SPECIFICATION
Qualifications/ Experience
NVQ level 2 or equivalent in literacy and numeracy (English GCSE level A-C or equivalent)
Direct experience of offering support to people affected by mental health issues
Knowledge of the possible impact on people of facing issues including homelessness, housing, substance misuse, domestic violence, unemployment, social exclusion, poverty
Experience of running groups
Experience of teaching new skills, including digital skills
Desirable: Full UK driving licence and access to vehicle
Communication
Communicates with people face to face, over the phone and on video call effectively
Can give clear and concise instructions over the phone and on video call.
Able to keep accurate, timely electronic records of contact with service users and professionals.
Competence in Microsoft Office Suite (incl. Excel), Using Online Systems, Using Video Calling Software (i.e. Zoom) and Internet Browsing (incl. setting up Online Accounts and using Price Comparison Sites).
Able to liaise effectively with other agencies with and on behalf of service users
Model good communication to enable service users to develop ways to communicate more effectively for themselves
Team Work
Ability to work as part of a team: covering for colleagues annual leave and training
Attendance and contribution at team meetings to enhance team development
Ability to work collaboratively and flexibly and share own knowledge openly with team
Responsibility and Autonomy
Able to use supervision effectively
Able to identify and act on issues of risk: knowledge of adult and child safeguarding (making safeguarding personal)
Understands and demonstrates professional boundaries in working effectively with service users
Able to form one to one professional relationships with beneficiaries (service users) to co-produce support plans to achieve the persons identified goals
Ability to complete outcome measures with service users at regular intervals (eg Outcome Star and WHO5)
Take responsibility for identifying own learning needs and professional development
Equality and diversity
Demonstrate knowledge of relevant issues and have a positive and respectful attitude towards people from diverse backgrounds
Job Type: Full-time
Salary: £23,026.00-£24,015.00 per year
Benefits:
- Casual dress
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Do you have any convictions or cautions that would not currently be filtered by the Disclosure and Barring Service (DBS)? You do not need to disclose reprimands, final warnings or youth cautions, or anything that would be filtered by the DBS.
- Please write below how you are suitable for this role, responding to the Person Specification. You can find this on below the Job Description on Indeed, and is available to download on our website: www.improvinglivesnotts.org.uk/jobs. Please write at least 200 words.
Please be aware, applicants MUST complete this section to be considered for the role. Applications will NOT be considered without a response.
Licence/Certification:
- Driving Licence and Access to a Vehicle (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 25/05/2023
