Member Host United Kingdom
Job description
At Thrive Gym Rawtenstall, we are committed to providing a high-quality fitness experience at affordable prices. With our vastly equipped gym, over 60 classes per week, on-site chiropractor, skin clinic, health bank, sunbed shop, café, body bar and physio, we are constantly looking at ways to provide the best all-round service to our members in the valley. This role is an opportunity to join a fast-growing health, wellness, and lifestyle start-up with big ambitions. We are not just here to be marketing leading, but to be life changing.
What will we ask of you as our Member Host?
This role requires a talented front of house person to lead a start-up to scale up. Working in a new club offering outstanding facilities and great customer service, this is an exceptional opportunity for a candidate to make their mark with one of most exciting new entrants to the market. As our Member Host, you will embrace our members, the team and our culture. You will lead from the front and by example, relishing the chance to meet and exceed weekly and month targets.
Key Responsibilities -
● To help lead and deliver the day-to-day operational excellence of the club.
● To assume the responsibilities of the Sales Manager in their absence
● To help lead and deliver the commercial performance of the business by growing our B2B & B2C memberships.
● To help train and develop a team who excel in consumer service and help lead them to success.
● To be the first port of call for all membership queries, and to answer and action all membership changes appropriately and efficiently
● Assist weekly sales meetings with AGM/GM to help present weekly sales reports and forecasts, creating action plans based upon the outputs of the analysis.
● Improve member experience and engagement to stem cancellation and grow renewal.
● Provide insight to company stakeholders into on-the-ground sales trends.
● Identifying other areas of opportunity for growth outside of membership - partnership and corporate opportunities.
● Achieving KPIs and sales targets as set-out by the AGM/GM.
What do you need to be considered for this role?
● Essential: a minimum of 2 years experience in a front of house setting, with experience in a gym or leisure setting desirable
● Essential: proficiency with computer systems including Outlook and Office, with experience using booking software desirable
● Essential: excellent interpersonal skills, as you will be the first port of call for our members
● Essential: excellent grammar and conversational skills, as we will require you to be the customer face of our business when responding to queries and actioning member requests
● Desirable: experience with platforms such as Instagram, Facebook and Tiktok to help contribute to the club's social media presence
● Desirable: a level 2 Fitness Instructor qualification (and a keen interest in health and fitness!)
And finally... the bit that you've scrolled through to find!
- 30 hours per week split across 4 or 5 days per week depending on business needs
- Overtime available when required in other departments (qualifications dependent!)
- Salary negotiable for the right candidate
- On-site parking and a free gym membership
If you have any further questions relating to this role, you can contact the AGM on [email protected].
We look forward to your application!
Job Type: Full-time
Salary: £17,160.00-£18,160.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Rossendale: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 2 years (preferred)
Work Location: One location
Application deadline: 23/04/2023
Expected start date: 08/05/2023
