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Job description

Do you want to be part of unique family who are currently on an exciting journey of growth and change? Then look no further than DDC Outsourcing Solutions!
Due to continuous success and growth, DDC Outsourcing Solutions are now expanding our team and on the lookout for Customer Service Advisors to join us in Sheffield!
Coverage required Monday to Friday 8am to 10pm, Saturday and Sunday 8am to 8pm (various shift patterns available). Bank Holiday working will be required, with a day off in lieu. Options to work from home can be discussed once grad bay is complete.

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THE START DATE WILL BE 17TH APRIL 2023*

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What can they offer you in return?*

• Salary of £10.35 per hour

• 28 days holiday per year, with more days earned for continued service
• Enrolment to the DDC Wellbeing programme that offers physical, mental, and financial support
• Access to professional financial advice
• Death in service
• Free parking
• Access to GymPass
• All equipment and furniture to ensure you are all geared up for working from home (where applicable)
• Enrolment to a contributory pension scheme (starts after 3 months)

What will I be responsible for?
As a Customer Service Advisor, your day to day duties will include:

• Provide exceptional customer experiences to our client’s customers and couriers
• Handle inbound calls and emails
• Navigate various systems to assist query resolution
• Record information based on the interactions you manage
• Continually look for ways to improve experiences and processes

What do you need?
As the ideal Customer Service Advisor, you will have experience of providing excellent customer service in a fast paced contact centre environment. You will also possess:

• Confident and customer focused
• Committed to putting customers first and achieving high levels of satisfaction
• IT Literate – web-based applications and MS Office suite
• Team player who values and respects the opinions of others
• Enthusiasm to grow, succeed and learn - We’re passionate about you and your career
• Excellent attendance, time keeping, and reliability are all essential skills for this role

Training and grad bay take place in our Sheffield office. Our training hours are Monday to Friday 9-5:30pm and then you will commence your working shifts.
Our strongest asset is our people. We understand the importance of this – after all, ‘fun’ is one of our core brand values. We promote a friendly work culture with both team and individual incentives and support our working family with excellent training and continuous coaching to help you succeed in achieving your targets.

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About the company*
With over 30 years of experience DDC Outsourcing Solutions, part of The DDC Group, is a highly experienced provider of business processing and customer experience services. Our transformational solutions continue to be delivered across the globe, from the UK to Bosnia, the Philippines and beyond. Our global, multilingual, highly skilled workforce power many leading brands.

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If this sounds like the right career move for you, click apply to be our Customer Service Advisor!*

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If you have any questions, please email *[email protected] or call 01909492858

Job Type: Full-time

Salary: £10.35 per hour