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Job description

HOURS: Total Weekly hours 37.

Monday 8.00am to 4.30pm

Tuesday 7.15am to 12.00pm

Wednesday 8.00am to 4.30pm

Thursday 8.00am to 4.30pm

Friday 8.00am to 6.45pm

Main Duties

• Ensure an effective and efficient reception and telephone service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments following practice procedures
• Explain test results as per doctors’ instructions and action tasks appropriately and efficiently
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are directed to the most appropriate part of the service
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients ·
• Initiate contact with and respond to requests from patients, team members and external agencies
• Photocopy documentation as required
• Input data into the patients’ healthcare records as necessary
• Action requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Maintain a clean and tidy waiting room
• Monitor and maintain the reception area
• Support all clinical staff with general tasks as requested

This list is not exhaustive and will also include, from time-to-time, reasonable management requests which are not included in the above.

Essential Experience:

• Evidence of working autonomously and as part of a team.
• Work accurately and methodically
• Pay attention to detail
• Work with all types of people
• Be helpful and reassuring when dealing with patients and their families
• Ability to work in a changing environment
• Ability to prioritise tasks
• Problem solving skills

Desirable Experience:

• Previous Experience of working in the NHS or Primary Care
• Use medical terminology
• Pharmacy experience/dispensary
• Ability to recognise own limitations and act appropriately

Essential Qualifications:

General education to GCSE/O-level standard including; English, Maths and IT Skills

Desirable Qualifications:

Typing qualifications, Higher education, NVQ2 and NVQ3, GPhC qualification, Commitment to further professional development

Essential Skills, Knowledge and Competencies:

Strong organisational skills, attention to detail, excellent oral and written communication skills, tact, discretion and respect for confidentiality, a pleasant and confident telephone manner, reliability and honesty, time management, ability to use initiative.

Essential Skills, Knowledge and Competencies:

Knowledge of clinical system - SystmOne

Work remotely

• No

Job Types: Full-time, Permanent

Salary: From £10.69 per hour

Benefits:

• On-site parking
• Sick pay

Schedule:

• Monday to Friday

COVID-19 considerations:
Staff and patients can wear a mask/face covering if they feel vulnerable, and encouraged to wear one if they develop Covid symptoms. PPE is provided for all staff.

Education:

• GCSE or equivalent (required)

Experience:

• Receptionist/secretarial: 1 year (required)

Work Location: In person