Medical Secretary (Gatekeeper) Remote
Job description
The Company
Psychiatry-UK LLP is the leading provider of online mental health services in the United Kingdom, made up of a large chamber of consultant psychiatrists, nurse prescribers and non-clinical support services, assessing and treating 2000+ patients each month within the NHS and private sector across all age groups.
Job Summary
We are seeking motivated and committed individuals with a positive mental attitude, who can meet tight deadlines, embrace rapid changes in service requirements and who are comfortable working in a fast paced, demanding environment requiring skills of autonomy and initiative. Your primary duty will be to provide an effective line of communication between your small consultant group, their patients and the wider admin service, as well as being the main “gatekeeper” point of contact for your team of consultants. You will be able to utilise excellent written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
You will join our busy, virtual support team and be available to work 30+ hours a week over flexible hours from your secure home office environment using our bespoke patient database.
Examples of activity:
● Act as the main point of liaison for internal and external contacts
● Supporting consultants with any procedural and compliance issues
● Answering enquiries and dealing with requests from consultants, colleagues and patients
● Making calls to professionals and patients
● Completing and /or reassigning tasks to appropriate departments
● Contacting private patients regarding outstanding appointment payments
● Provide cover for colleagues when and where necessary
● Plans own workload to ensure that daily, weekly, monthly, and annual tasks are met
● Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately
● Actively participate in regular supervision with line manager and the PDR process for maintaining and developing personal skills and meeting agreed objectives.
● The post holder will attend online training as relevant to the post including mandatory training courses i.e. Information Governance, safeguarding, Health and Safety courses etc
General Administration:
● Diary Management
● Write and distribute email, correspondence, letters and forms
● Assist in the preparation of regularly scheduled reports and spreadsheets
● Maintain contact lists
● Attend and contribute to Teams meetings following Psychiatry-UK meeting protocols.
Working conditions/effort
The post holder may:
- Be required to concentrate for long periods of time.
- Deal with frequent interruptions.
- Be flexible and adaptable to change.
- Frequent and long periods of PC usage.
- Be required to work alone.
- Be regularly presented with problems requiring resolution.
Person Specification
Essential Qualifications and Skills:
- GSCE grade C in English and Maths
- Experience working in a psychiatric and/or private hospital setting
- Strong Microsoft Office skills including Excel and PowerPoint
- Excellent written and verbal communication skills
- Attention to detail
- Friendly, approachable, and supportive
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Excellent time management skills and the ability to prioritize work
- Problem-solving skills
- Strong organisational skills with the ability to multi-task
Desirable Qualifications and Skills
- A-Levels grade C in English and Maths
- At least 1 year in a Medical Secretary role is preferable
- Qualification as a Medical Transcriber or Secretary
Other Information
The role is home-based but you may be required to attend various meeting locations occasionally.
The post holder will be expected to register with the DBS Update Service at their own cost to keep their DBS certificate current. Psychiatry-UK will apply for the original DBS certificate on their behalf.
This is a temporary employed position on a fixed-term basis for six months. The possibility of the contract being renewed will be based on the needs of the business at the time as well as the post holder's performance and attendance.
Confidentiality
The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act.
Valuing Diversity & Human Rights
No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part-time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.
Data Protection
If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of PUK. You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the request of the line manager, which are commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
There is an additional work-from-home bonus offered of £1000 pa pro rata.
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary: From £24,960.00 per year
Benefits:
- Casual dress
- Company events
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- Medical Secretary: 1 year (required)
Language:
- English (CEFR level C1 minimum) (required)
Work authorisation:
- United Kingdom (required)
