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OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced DME Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

The DME Coordinator works in the clinical office(s) and consistently communicates with the Regional DME Manager, Clinical office managers, providers, and clinical teams to ensure patients receive outstanding care, understanding and proper use of their ordered orthosis.

Primary Functions & Accountabilities

• Organizes and represents the assigned clinical component and location of OrthoVirginia's DME program
• Daily measurements and fittings following provider orders
• Collaborates with the Regional DME Manager, providers, and clinical staff to ensure patients are educated on proper use and fit of DME
• Educates patients as to the financial responsibility associated with their DME
• Communicates with providers when changes are made to DME Policies and Procedures
• Responsible for the DME inventory management at assigned clinical locations and daily duties within the DME program
• Works closely with DME Business Specialist and Preauth Specialist to ensure accurate and timely billing and that preauthorization requests are met. Serves as point of contact for Billing, Insurance Verification, and DME Surgery Coordinator at assigned clinics
• Communicates well with other DME team members, regional and state to ensure excellent outcomes regarding patient care and inventory management
• Assists in quarterly training of clinical staff of proper use and fitting of DME
• Takes ownership of their assigned location(s) and supports the overall mission of the practice
• Other duties and projects assigned

Knowledge, Skills & Abilities

• Excellent customer service/patient care skills
• Exceptional organization and communication skills
• Ability to think on his/her feet and display strong emotional intelligence working with the public
• Ability to practice solid problem-solving techniques to ensure patients understand donning and doffing and are wearing their orthosis properly
• Knowledge of basic anatomy and medical terminology
• Must have the ability to multitask in a fast-paced environment
• Ability to contribute and work well with a team
• Ability to take on, organize and complete assigned department projects when requested by manager

Position Requirements

• BA or BS preferred, HS Diploma or Equivalent
• General DME/Orthopaedic experience required. Certification as an Athletic Trainer, Orthotic Fitter, or Orthopaedic Tech preferred but not required
• Physical health sufficient to meet the ergonomic standards and demands of the position