Medical Receptionist Derby, England
Job description
Melbourne & Chellaston Medical Centre
Main Surgery: Chellaston Medical Centre, Rowallan Way, Chellaston, Derby, DE73 5BG
Melbourne Medical Centre, Penn Lane, Melbourne, Derby, DE73 8EF
We currently have 2 vacancies and both roles will work part-time, 24 set hours per week across both of our medical centres.
Post 1
Monday, Tuesday, Thursday, Friday 8:00am - 2:00pm
Post 2
Monday 12:30 - 6:30pm
Wednesday 8:00am -2:00pm
Thursday 8:00am - 2:00pm
Friday 12:30 - 6:30pm
Please do not apply if you are unable to work the hours stated.
PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY
MEDICAL RECEPTIONIST JOB DESCRIPTION
Responsible to: Assistant Practice Manager
Accountable to: Practice Manager
SUMMARY
This job description is not exhaustive & the Receptionist must be prepared to negotiate variations in the job description, dependent on responding to changes of the organisation & service. The post holder may be required to undertake other duties, in keeping with the reception/administrator role, as deemed necessary by the practice manager.
JOB PURPOSE:
To provide & maintain a high standard of reception & administrative support to the practice.
To treat every patient as an individual and to be courteous, helpful and accurate in communication and promote the corporate image of the practice.
PRACTICE DESCRIPTION:
Practice List size 15500
5 GP Partners
3 Salaried GP
We employ 29 staff:
Management 2
Nursing Staff 3
Health Care assistants 1
Administration/ secretarial staff 9
Reception staff 12
KEY RESULT AREAS & MAIN RESPONSIBILITIES
1. Maintain the electronic appointments system:
- Ensure the efficiency of the appointment system, according to practice guidelines.
- Manage the appointment system so that patients are able to see the appropriate clinician in appropriate time and manner.
- Ensure that patients without appointments, but who need to be seen urgently are seen in accordance with current protocol (Urgent Care Practitioners).
- Record home visits requests for GPs / district nurses.
- Process urgent house calls to the on-call Doctor, in line with practice protocol.
2. Client care:
- Meet & greet patients & visitors to the practice with courtesy and a smile; maintaining a professional corporate image at all times.
- Communicate with patients & the primary care team in a pleasant and helpful manner.
Respond to all queries and requests for assistance from patients and visitors.
- Answer telephone calls within 5 rings where possible and respond to queries promptly.
- Take messages and ensure that Information is passed on accurately and with the appropriate urgency.
- Monitor the flow of patients into consulting and treatment rooms; keeping patients informed, with apologies if necessary, of any possible delays in the appointments system.
- Explain Practice arrangements to new patients and temporary residents.
- Receive requests for repeat prescriptions and pass on for processing.
- Ensure samples received from patients are collected & handed to the courier each day.
- Ensure reception and waiting areas are kept clean and tidy.
- When required, Contact external Health Care providers for test results for Doctors and patients.
3. Administration:
- Retrieve and re-file records as required (including electronic patient records); making sure that all records are available for urgent consultations and visits.
- Open and organise the distribution of the post
- Maintain patient paper & computer records; including sorting, filing, scanning & copying.
- Collect and enter data on to the clinical system, using appropriate read codes.
- Ensure that all correspondence, reports and results are sorted in chronological order on day of receipt for scanning.
- Check all clinical rooms at the start/end of each surgery ensuring that they are kept clean and tidy, including bed rolls and computers are turned off/on.
- Check and stock up clinical rooms with appropriate forms/ stationery needed.
- Maintain stocks of stationery & patient information on reception – i.e. maternity packs, practice information leaflet, newsletter, appointments slips, new patient packs, etc.
- Recording all income & issuing receipts to patients.
- Update status board with births, deaths and admissions and record on EPR.
4. Team work:
- Work flexibly with colleagues to cover the opening hours of the surgery.
- Attend training sessions where relevant to work.
- Facilitate the communication between other members of the Primary Health Care Team.
- Open up the surgery in the morning including de-activating the alarm and preparing for the day’s work.
- Activate the surgery alarm and ensure the security of the building on leaving.
5. Ensure compliance with Data Protection & Caldicott requirements.
6. Any other duties as deemed necessary bearing in mind the ever-changing needs within the Practice. Including relief cover for other administration staff as required
Communications
External Communications Internal Communications
Patients Doctors
External NHS Staff Practice Nurses
Community Pharmacists, Opticians & Dentists Receptionists & administrative colleagues
Social Services and Local Authority Attached community staff
Insurance Companies & Solicitors Practice Manager
IT and Telecommunications Suppliers
Outside contractors/trades persons
Statutory organisations
CONFIDENTIALITY & DATA PROTECTION
Patients entrust us with, or allow us to gather sensitive information to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy & act accordingly. In performance of the duties in this job description, the post holder will have access to confidential information relating to patients and their carers, practice staff & other healthcare workers and also access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies & procedures relating to confidentiality & the protection of personal & sensitive data.
You are required to exercise due consideration in the way you use such information & should not act in any way, which might be prejudicial to the Practice’s interests.
The practice is registered under the Data Protection Act. You must not at any time use the personal data held by the practice for a purpose not described in the register entry or disclose such information to a third party.
EQUALITY & DIVERSITY
The post holder will support the equality, diversity & rights of patients, carers & colleagues to include:
- Acting in a way which recognises the importance of people’s rights, interpreting them in a way which is consistent with practice procedures & policies & in line with current legislation.
- Respecting privacy, dignity, needs & beliefs of patients, carers & colleagues.
- Behaving in a manner which is welcoming to, and of the individual is non-judgmental & respects their circumstances, feelings & priorities.
PERSON SPECIFICATION
ESSENTIAL DESIRABLE
1. Attainments/Qualification
4 x GCSE grade A-C (or equivalent qualification), ECDL or equivalent
Including English, Maths & IT.
2. Skills
High level of Computer Skills & Proficient in use Experience of applying the skills listed in a of Microsoft office products (Word, Excel, health care setting
Outlook)
Excellent communication, listening and interpersonal skills
Organisational & work management skills
Ability to work autonomously using own judgement, resourcefulness and local knowledge in all areas
3. Knowledge/Experience
Administration Previous NHS experience
Evidence of competency in staff training.
Knowledge & understanding of Data Protection
& Caldicott guidelines
Knowledge & understanding of Health & Safety legislation & procedures
4. Disposition
Team worker
Ability to work under pressure, prioritise,
Ability to think flexibly
5. Circumstances/special Demands of Post
Ability to maintain strict code of confidentiality at all times
Job Types: Part-time, Permanent
Part-time hours: 24 per week
Salary: £10.42 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
Work Location: In person
