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Job description

An exciting opportunity has arisen for a reliable and flexible person to join a friendly, forward thinking and innovative GP Practice.

Hours: 37 hours per week

Generous Salary – dependent on experience

25 days plus 8 bank holidays, increasing to 27 days after 5 years’ service, increasing to 29 days after 10 years’ service

NHS Pension

Sickness scheme in place

Mark Street Surgery is a well-established General Medical Practice located in Rochdale, Lancashire.

The Medical Receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. The Medical Receptionist will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You will deal with sensitive medical information, so a caring customer service communication style is essential.

To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving skills on a day to day basis on issues relating to your work is essential, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.

Knowledge of Emis Web would be an advantage, however full training will be given.

The Practice Team:

The practice partnership currently consists of 3 GP partners and 1 non-clinical business partner (Business and Finance Manager).

· 3 Salaried GPs

· Business and Finance Manager

· Operations Manager

· Office Manager

· Deputy Office Manager

· 5 Receptionists

· 2 Secretaries

· 2 Data/Administrators

· 2 Care Coordinator

· 1 Advanced Practitioners

· 1 Nurse Prescriber

· 1 Practice Nurse

· 1 Health Care Assistant

To apply for this post please either complete the Indeed job application process or post your CV and covering letter to.

Mrs Rachel Critchlow

Operations Manager

Mark Street Surgery,

2 Mark Street, Rochdale,

Closing date for application: Friday 5th May 2023. Please note we may close the application process early if we receive enough applications prior to the close date.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Type: Full-time

Salary: £20,257.00-£22,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rochdale, OL12 9BE: reliably commute or plan to relocate before starting work (required)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 05/05/2023
Expected start date: 15/05/2023