Medical Receptionist Liverpool, England
Job description
We are looking to recruit a full time medical receptionist staff to our friendly Practice team who support our clinical team across our GP practices to provide a high standard of care for our patients. The successful candidate will work hours on a rota basis during practice opening hours. The practice is open from 8.00am until 6.30pm. Must be willing to work Monday-Friday between the hours of 8am until 6:30pm.
The practice locations are:
Chapel Lane Surgery
The Hollies Family Surgery
The Practice Management are committed to ongoing development and improvement, and you would be joining us at an extremely exciting time. The role is intended to be wide ranging in order to up skill staff, provide resilience for the practice and provide you with a varied and interesting role. Full training is provided.
We are therefore seeking candidates to provide a friendly and welcoming service to all patients, staff and visitors to the surgeries and to deal with all enquiries/tasks in a competent and thorough manner.
There may be a requirement to work across practices therefore candidates need to be flexible. Previous experience would be desirable but not essential.
General Practice is a fast-paced extremely busy, challenging and extremely rewarding environment. Therefore, the ability to work accurately, quickly and efficiently is essential.
In return we offer:
Generous Annual Leave entitlement of 25 days plus bank holidays (pro rata)
Enrolment in the attractive NHS Pension Scheme (Optional)
Job Summary
To provide a friendly and welcoming service to all patients, staff and visitors to the Surgery and to deal with all enquiries/tasks in a competent and thorough manner.
Reception Duties
- Answering telephone calls
- Greeting patients and visitors to the Health Centre in a polite and courteous manner
- Dealing with all requests from patients, staff and health care professionals
- To be able to use the appointment systems (EMIS) confidently and to book, cancel and re- schedule appointments
- Updating patient details on the clinical system
- Making sure the appointment system runs smoothly
- Checking in samples correctly for Health Care Assistants following required protocol
- Liaising with local pharmacies and dealing with queries
- Filing letters for collection
- Giving out result comments from GPs
- Documenting contacts with patients in the clinical system
- Monitoring and action of the practice email account
- Any other duties deemed commensurate with the job grade.
- Scanning documents and workflow
- Checking and actioning emails daily
- Dealing with all incoming tasks/work requests
- Any other duties deemed commensurate with the job grade.
Key competencies
- Good verbal, written and computer skills
- Professional and friendly personal presentation
- Excellent customer service skills
- A good understanding and appreciation of the need for confidentiality
- Excellent organisation skills with a high level of attention to detail
- Reliable and able to work under own initiative
Job Type: Full-time
Schedule:
- Monday to Friday
COVID-19 considerations:
The GP Practice sites are covid secure and all staff are required to wear face masks when moving around the building.
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: One location
