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Job description

New Dover Road Surgery is a busy GP Practice situated in central Canterbury and serving a diverse population of patients. We are seeking a dynamic and caring individual to join our friendly reception/admin team. We are open to applicants seeking full or part time work, as this position could be awarded to either one full-time person (37 hours), or two part-time people as a job share (at least 15 hours each).

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

• Filing post in medical records
• Photocopy/laminate as requested
• Acting upon tasks sent from GPs and other members of the Practice team
• Checking emails, passing on messages and following up tasks.
• Handling patient queries and directing to appropriate services

Reception

• Receiving patients and handling their queries
• Handling prescription queries and giving patients their completed prescriptions
• Dealing with general enquiries, handing patients relevant paperwork etc
• Dealing with incoming post, emails etc and acting upon them accordingly
• Keeping the reception area tidy and well-organised
• Oversee the home visits list
• Be able to cover all reception positions as necessary

Telephones

• Process appointment requests from patients appropriately
• Deal with visit requests
• Signpost to the best source of care
• Liaise with other professionals and follow-up on outstanding queries
• Have a working knowledge of telephone system, during and after hours.
• Process all telephone requests and queries in a courteous and pleasant manner

IT/Computers

• Registrations of new patients – computer data entry and medical records.
• Process patients change of address – computer data and medical records
• Scanning, emailing, access test results and medical summaries
• Sound working knowledge of Windows and other basic IT programmes.
• Experience of EMIS and Docman an advantage, but training will be given
• Have a sound working knowledge of IT in order to be able to help solve or escalate IT problems as they occur within the surgery.

Other Tasks

• Clear rooms after surgeries, including the waiting areas
• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Make coffee on a rota with other staff
• Any other tasks allocated by the manager or clinical staff
• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols

Work Remotely

• No

Job Types: Part-time, Full-time
Part-time hours: 15 per week

Salary: £10.42 per hour

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Overtime

Ability to commute/relocate:

• Canterbury CT1 3AP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 01/10/2023