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Responsibilities Include:

• Perform general reception duties including answering phones, scheduling appointments, and greeting & assisting patients/ visitors
• Serve as the first point of contact for maintaining efficient work flow. Alert appropriate staff to any issues that may affect patient flow
• Accurately register and update the patient record, verify income and program status and update as necessary, including verifying purpose of the patient’s visit, assigning appropriate electronic template, and updating the patient information in the practice management system
• Determines and collects patient fees, receives and records current charges, payments of accounts, records balance due at the end of the visit
• Inform patients about general reproductive health care, abortion services, all FDA approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex, and medical center procedures
• Provide factual, unbiased information to patients seeking abortion. Describe the difference between medication and surgical abortion
• Educates patients of fees, visit procedures, contraception, STDs, etc.
• Counsel patients on pregnancy outcome electives in a non-directive manner including adoption, abortion, and parenting. Provide community referral resources
• Provide room assistance for specialty procedures including, but not limited to colposcopy and loop electrosurgery
• Performs appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia and RH factor tests
• Supports Advanced Practice Clinicians (APCs) by prepping patients, labs, and supplies
• Performs infection control tasks in accordance to Planned Parenthood, CLIA and OSHA guidelines when working with specimens and cleaning instruments
• Maintain facility for cleanliness, appropriate instruments, and optimum supply levels. Maintain equipment for proper functioning in accordance with the policies and standards of Planned Parenthood and regulatory agencies
• Adhere to all HIPAA and patient privacy regulations. Maintain patient and medical center confidentiality
• Comply with all medical protocols, policies and procedures, including any federal & state laws and regulations governing the services provided by Planned Parenthood
• Work collaboratively with center team to meet patient needs, individual/center productivity levels

Qualifications:

• Good interpersonal, problem solving, and communication skills
• Ability to read and interpret documents such as policies and procedures
• Ability to write routine reports and correspondence
• Ability and willingness to work a flexible schedule including nights and weekends
• Computer literacy, including competence in affiliate email, Internet, and patient management systems software
• Strong commitment to quality healthcare and excellent customer service
• Ability and willingness to travel. Reliable means of transportation

Education and Experience:

• Completion of an accredited high school program or equivalent is required; further education and/or training preferred
• Additional training and/or education in reproductive health or medical services is desirable
• Active Medical Assistant or Nursing Assistant Certification or a minimum of one year of experience working in a healthcare setting preferred