• 
  Provides patient care as a member of the health care team within scope of license.
• Follows nursing policies, procedures, and protocols and implements appropriately in the care of adult and pediatric patients.
• Provides instructions to patients regarding treatment plan, medications and follow-up.
• Communicates effectively with other members of the health care team including accurate documentation in patient medical records.
• Greets patients with a smile, completion of registration forms, and gives instructions
• Uses communication skills with appropriate medical terminology
• Follows appropriate legal and ethical professional conduct
• Performs specific Job Activities as assigned per office location.
• Continues professional self-development

Clinical:

• Measures and records vital signs
• Interview patients while recording and updating medical information (history, chief complaint) and medications etc. into the EHR
• Prepares patients for examinations and performs routine screening tests
• Provides patient education with regards to medications and instructions set forth by the provider to manage their health
• Prepares and administers medications with physician authorization
• Maintains supplies, equipment, stocks and prepares exam room for patient
• Cleans and sterilizes instruments
• Check and responds to patient phone calls (communicating w/the provider on course of action and relaying to the patient)
• Review and prepare requests and prior authorizations for medications
• Scribing and assisting with procedures
• Performs routine allergy skin testing per protocols and documents results.
• Full shot office responsibility
• Educates testing patients regarding environmental controls, treatment plans, and medications
• Familiar with signs and symptoms of allergy testing systemic reactions. Familiar with emergency equipment and protocols for treatment.
• Seeks immediate assistance from RN/LVN staff in dealing with emergency treatme nt for allergy testing patients
• Triages emergency situations and use CPR skills when necessary
• Refill requests and Prior Authorizations for medications
• Attendance is required for all In-Service trainings
• Travel to other offices will be required.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent or
• Graduate of an accredited School for Nursing, Medical Assistant program or comparable experience.
• Current CPR certification required.
• Allergy/ENT Medical Office experience desirable.
• Knowledge of anatomy, physiology, medical procedures, and current nursing practices.
• Must be self-directed and able to work independently
• Attention to detail a must
• Professional, calm and courteous demeanor
• Excellent verbal and written communication skills

COMPUTER SKILLS

• Proficient computer skills in Microsoft Office including Outlook, Excel and Word
• Electronic Medical/Health Record System experience

• Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
• Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
  
  Physical Demands

  
  
  
  Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands: Anticipate lifting 20-25 pounds in any given day. Lifting up to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided. In the performance of certain patient care tasks, the Medical Assistant may be expected to have sufficient manual dexterity in order to safely perform various skills and techniques. Tasks and expectations may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.

Work Environment