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Job description

About us: South Coast Medical Group is an award-winning NHS Primary Care Network, comprising several GP surgery locations in the Bournemouth general area and serving over 35,000 patients in total. Crescent Providence Surgery, our founding Practice, has been rated Outstanding by CQC.

By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people, providing a great place to work for our staff.

· We employ over 25 General Practitioners, with key areas of clinical excellence and a compassionate manner in order to provide the highest quality of holistic care for all patients.

· We work in partnership with a comprehensive multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits).

· We have a dedicated administrative team who support the provision of a highly effective patient recall system for chronic disease management.

· We have a designated Workflow team responsible for the receipt, circulation and management of all clinical correspondence, liaising between all disciplines of staff to provide support to our clinicians.

· We enjoy the support of a full Business, HR and IT support function, led by a centralised senior leadership team with a wealth of expertise.

Due to expansion, we have a number of successful opportunities available to join our Primary Care Network. The successful candidates will be offered a flexible working pattern and generous package including up to 25 days annual leave plus bank holidays.

Roles will be based at Denmark Road Surgery although regular travel across all SCMG sites may be required, so a full UK Drivers licence is an advantage for this role.

What do we need?

We are seeking a part time Health Care Assistant, 20-25 hours per week. You will be part of a dynamic and innovative team who value teamwork, professional practice, mutual support and a friendly working environment.

The HCA plays an important role in the wider healthcare team by carrying out procedures that help support patients to lead healthier lives. Applicants must be competent in phlebotomy as they will be required to do bloods and INR testing. Other desirable skills include ECG's, BP’s, some vaccinations, B12’s and other injections, along with basic wound care. However, training will be provided for the right candidate. The HCA will also be expected to provide administrative support to the Practice Nurses, by carrying out stock checks and ordering clinical supplies.

Salary starting from £11.25p/h.

What are the main duties of the role?

• Provision of a phlebotomy service

• To ensure test samples are appropriately labelled and packaged for transportation to the

• laboratory.

• To carry out health screening and measurements, including: blood pressure; weight, height

• and body mass index; urinalysis; pulse rate and rhythm; ECG; glucose tolerance test; and

• peak flow readings.

• To carry out patient health checks, including health screening and measurements, and

• recording previous medical history, family history and current medications.

• To provide education and health promotion to patients as appropriate.

• To act as a chaperone for other clinicians.

• To collect lifestyle data from patients, including smoking status, alcohol consumption and

• exercise.

• To refer the patient to another clinician when appropriate.

• To report any observed changes in the patient’s condition or behaviour, or any other cause

• for concern, to an appropriate clinician.

• Assisting the clinical staff where appropriate.

• Support and monitor patients during nebulisation therapy.

• To maintain accurate and contemporaneous records to relevant professional

• standards/guidelines.

Responsibilities for patient care

• To be qualified to NVQ Level 3 in Health and Social Care or equivalent.

• Assist GPs carrying out minor surgery procedures.

• To carry out additional health screening and measurements, including spirometry.

• Have a basic understanding of long term conditions including diagnostic interventions,

• treatments and the principles of care and self-management.

• Provide a service to promote healthy lifestyles, including for patients with long term

• conditions, smoking cessation, alcohol use and weight management.

• Provide education, support and encouragement to patients to self-manage their conditions,

• including teaching inhaler technique.

• To administer the influenza and pneumococcal vaccines, on the instruction of a regulated

• professional.

• Respond appropriately in the rare event of an adverse reaction to vaccination, including

• maintaining skills in basic life support.

• To initiate nebulisation therapy.

• To offer screening for blood borne viruses (e.g. HIV and Hepatitis) including pre-test

• counselling.

• To develop new skills and expand the healthcare assistant service, as appropriate to the

• level of the post.

Administrative responsibilities

• Maintaining stock control of clinical supplies.

• Re-stocking of clinical areas with clinical supplies and appropriate literature and forms.

• Arranging the calibration and maintenance of equipment and keeping relevant records.

• Supporting the delivery of standards and targets, including contacting patients (by telephone

• or letter) to provide information and invite them to attend for appointments as appropriate,

• e.g. annual influenza vaccinations, childhood immunisations, cervical screening.

• Plan, develop and implement health promotion activities in the waiting room, e.g. smoking,

• exercise and diet.

• Organise the provision of patient information leaflets, as requested.

• Communications and relationships.

• Demonstrate sensitive communication styles to ensure patients are fully informed and

• consent to treatment.

• Communicate effectively with other members of the Primary Health Care Team (e.g. GPs,

• Practice Nurses, District Nurses).

• Communicate effectively with patients and carers, recognising their needs for alternative

• methods of communication.

• Provide and receive sensitive information.

• To understand and follow the requirements of confidentiality (including the Data Protection

• Act and practice policy) and the Freedom of Information Act and to refer on any queries as

• appropriate.

• Participation in practice meetings as appropriate.

Team working

• Understand own role and scope in the organisation.

• Work as an effective and responsible team member, supporting others.

• Ensure clear understanding and utilisation of referral mechanisms within the practice.

• Accept delegation from other nurses, prioritise own workload and ensure effective time management strategies are embedded in own practice.

• Participate in team activities that create opportunities to improve patient care.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Surgery Health & Safety Policy, to include:

· Using personal security systems within the workplace according to Surgery guidelines.

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

· Making effective use of training to update knowledge and skills.

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

· Reporting potential risks identified.

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Surgery procedures and policies, Surgery Values and current legislation.

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post holder will participate in any training and development programme implemented by the Surgery as part of this employment, to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the Surgery, and will:

· Alert other team members to issues of quality and risk.

· Assess own performance and take accountability for own actions, either directly or under supervision.

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.

· Work effectively with individuals in other agencies to meet patients’ needs.

· Effectively manage own time, workload and resources.

Communication:

The post holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members.

· Communicate effectively with patients and carers.

· Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post holder will:

· Apply Surgery policies, standards and protocols.

· Discuss with other members of the team how the policies, standards and guidelines will affect own work.

· Participate in audit where appropriate.

Position may include other duties as determined by SCMG.

Benefits include:

• Parking available at each site
• NHS Pension
• A commitment to training and developing our staff
• Up to 25 days annual leave
• BH Live Centres Corporate discount
• Access to Health Service Discounts online, where hundreds of well-known brands offer various discounts to NHS employees.

At SCMG we believe that our staff are our most valuable asset, and we strive to attract, support, and develop our brilliant team with a range of staff benefits and a welcoming community spirit.

To find out more information please contact Karen or Hayley [email protected] [email protected] .

Job Types: Part-time, Permanent
Part-time hours: 20-25 per week

Salary: From £11.25 per hour

Benefits:

• Company events
• Employee discount
• Free flu jabs
• Free parking
• On-site parking
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday

Experience:

• Phlebotomy: 1 year (required)
• ECG: 1 year (preferred)
• BP: 1 year (preferred)
• Wound care: 1 year (preferred)
• Vaccination: 1 year (preferred)

Work Location: In person

Application deadline: 31/07/2023