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Overview of the Position:

The Medical Assistant is an essential member of the patient center medical home team. The Medical Assistant is responsible for coordination of care between the

patient and medical provider, while helping support the clinical team with effective and efficient delivery of health care services.

Education and Experience:

• Minimum of a High School Diploma or GED equivalent from an accredited school
• National Certified Medical Assistant (CMA) certification
• Basic Life Support (BLS )certification required

Required Skills / Core Competencies:

• Maintain current general medical knowledge.
• Ability to communicate effectively with patients, co-workers, and guest.
• Ability to take initiative and handle various task simultaneously
• Knowledge of policies, procedures, regulations, and protocols
• Knowledge of data bases (ex: Electronic Medical Record (EMR) systems)
• Bilingual in English/Spanish preferred
• Familiar with medication names and usage
• Medical terminology
• At least two years of experience in a physician’s office
• Excellent interpersonal skills
• Detailed oriented
• Ability to multitask
• Compassion for patients

Supervisory Responsibilities:

• This position has no direct reports

Essential Job Functions:

These functions will be performed by the Medical Assistant and will be the responsibility of the incumbent working with the medical provider, patients, clinical staff and non-clinical staff to ensure excellence in service for the patient.

• Assist the medical provider in the evaluation and treatment of clients to include patient intake, taking and recording of vital signs, diagnostic procedures, and lab work.
• Assist with medication refills when needed
• Facilitates efficient patient flow and room turnover
• Keeps work area neat, tidy, and well supplied.
• Stocks exam room with supplies daily
• Performs data entry task for reporting purposes
• Responds to phone calls in timely manner
• Performs practice specific duties in accordance with recommended guidelines
• Participation in training opportunities to enhance knowledge such as conferences, and continuing education/in-service events
• Utilizes data systems to assist with chart prep prior to patients appointment
• Develops and maintains working knowledge of all equipment needed to perform duties
• Ability to understand and administer vaccines and immunizations to pediatric and/or adult patients.
• Effective communication with other healthcare entities, departments, and guest
• Manage and maintain medical records
• Schedule appointments
• Provide appropriate education to patient and/or patient’s family
• Ability to help in other offices when needed(may include travel)
• Helps maintain medical supply inventory
• Assist in training new nurses to the organization in the standard working procedures of HopeHealth
• Perform other duties as assigned

Position Category:

Medical Assistant I

• Candidate has no previous healthcare experience
• Candidate has no previous medical office experience

Medical Assistant II

• Candidate is not bilingual in English/Spanish
• Candidate has less than 2 years of medical office experience
• Candidate does not currently hold national certified medical assistant certification

Medical Assistant III

• Candidate is bilingual in English/Spanish
• Candidate has more than 2 years of medical office experience
• Candidate currently hold national certified medical assistant certification

Physical Requirements: Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate

clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and

computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other

required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking,

squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.