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Under direct supervision of the provider and nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients.

These duties may include but are not limited to the

• Greeting and escorting of patients to the exam room.
• Obtaining medical histories.
• The measurement and recording of vital signs.
• Preparing patients for an examination/procedure.
• Assisting the provider during the examination/procedure.

PRINCIPLE DUTIES AND RESPONSIBILITIES (Please Note: The following duties & responsibilities may not apply to all ambulatory areas):

Patient Care:

1. Perform initial-response screening following protocols approved by supervising provider.

2. Escort patient to room and prepares patient for examination, procedure, and treatment.

3. Obtain vital signs and record in the electronic health record (EHR).

4. Obtain and record patient history employing critical thinking skills.

5. Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures.

6. Prepare, administer, and document oral, parenteral medications and immunizations as ordered by the supervising provider. Consistently follows the six rights of medication administration. Maintains accurate immunization and medication administration records.

7. Document care provided during patient visit in EHR.

8. Recognize and respond to emergencies.

9. Actively monitors & respond timely to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.

10.Enter medication, radiology, and lab orders in the electronic health record for provider sign off.

11.Discharge patient providing after visit instructions to patient and/or caregiver as directed by the provider.

12.Enter medication refill/request per department guidelines.

Diagnostic:

1. Collect and process specimens.

2. Perform CLIA-waived tests.

3. Perform electrocardiography, respiratory and other testing based on department needs.

4. Perform phlebotomy, including venipuncture and capillary puncture.

Consultation:

1. Serve as a liaison between patients and medical staff in the event of problems or complaints.

2. Schedule, coordinate, and monitor appointments.

3. Schedule outpatient procedures.

4. Apply third party and managed care policies, procedures, and guidelines.

5. Obtain insurance pre-authorizations. 6. Enters referrals for provider sign off.

Quality Assurance:

1. Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.

2. Practice Standard Precautions, including hand washing and disposal of biohazardous materials.

3. Apply principles of aseptic and sterile technique.

4. Clean instruments and equipment per policies and procedures.

5. Comply with all HFHS and departmental specific safety standards.

6. Maintain compliance with regulatory standards regarding practice, environment, and documentation.

Instruction:

1. Function as a health care advocate to meet individual’s needs.

2. Educate individuals in office policies and procedures.

3. Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan.

4. Identify community resources for health maintenance and disease prevention to meet individual patient needs

Other:

1. Uphold goals, policies, procedures, and expectations of Henry Ford Health.

2. Support the mission, vision, and values of Henry Ford Health.

3. Maintain examination/treatment rooms, including inventory of supplies and equipment.

4. Maintain core and applicable specialty competencies as defined by Henry Ford Health.

5. Other duties as assigned within scope of practice.