Job description
- Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
- Maintains efficient patient flow.
- Monitors Providers schedule for additions/cancellations
- Properly utilizes Athena to alert Provider when patient ready
- Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
- Chart Prep: Prepare patient visit in advance
- Perform patient outreach to obtain vaccine records and imaging results
- Queue up orders as appropriate for visit
- Review outstanding orders/referrals
- Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.
- Answers the telephone in an appropriate manner. Directs calls and/or takes accurate messages.
- Perform Patient check-in/check-out when applicable
- Schedule’s appointments accurately and appropriately according to departmental guidelines.
- Consistently and accurately stocks examination rooms with all necessary supplies.
- Assists in ordering and maintaining of all supplies as assigned.
- Reconciles encounters daily and accurately, according to policy guidelines.
- Effectively communicates problems, concerns, or issues to the Supervisor and/or Manager appropriately and promptly.
- Understands and performs within scope of practice.
- Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
- Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR). Demonstrates an understanding of prescription control and prescription refill procedures.
- Accurately documents allergies in EHR.
- Accurately documents family, medical, social history
- Performs medication reconciliation
- Performs preventative screenings (PHQ2/9, STEADI Falls Risk, CAGE screenings)
- Employs appropriate and timely use of Tasking in EHR.
- Maintains Provider Staff Clinical Inbox
- Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
- Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
- Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
- Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly
- Facilitates transition of care to UCC/Hospital
- Demonstrates flexibility with various work schedules and office locations.
- Administers approved vaccinations
- Performs point of care testing including but not limited to: Urine Dips/pregnancy, Hemocue, nasal swabs for flu/covid, throat cultures
- Performs phlebotomy as applicable
- All other duties as assigned
- Perform patient outreach: AWV’s, Gardasil/Pneumonia, Chronic Care Visits
- Actively participate in pilot programs
- Recognizes and performs duties which need to be performed although not directly assigned.
- Other duties as assigned
- Physical Job Requirements:
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
- Physical agility, which includes ability to maneuver body while in place.
- Dexterity of hands and fingers.
- Endurance (e.g. continuous typing, prolonged standing/bending, walking).
- Environmental Risks:
- Allergens: dust, mold and/or pollen
- Combative Patients / Visitors
- Education, Certification, Computer and Training Requirements:
- High School Graduate/GED / Equivalent Work or Vocational / Technical School / Diploma, required. Associate Degree’s preferred.
- 0-1 year related work experience, required. 2-4 years related work experience, preferred.
- Medical Assistant certification, required
- Basic Life Support (BLS) or within 30 days of hire, required
- Ability to communicate in English, both orally and in writing, required
- Ability to organize and perform multiple tasks in a timely manner, required
- Basic proficiency in computer use, required
- Ability to commute to satellite offices as needed, required
- We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
- Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
- Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.
- Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
- Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
- Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
- Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
- Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
- Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
- Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer
About CITYMD
CEO: Jeffrey Le Benger
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.citymd.com
Year Founded: 2010