medical assistant Stoke-on-Trent, England
Job description
Job Summary
To provide a point of contact for patients and to act as a focal point of communication between patients, doctors and other medical and clerical staff.
Main Duties and Responsibilities
· Greet patients coming into the surgery and direct them appropriately
· Create and update the appointment book under the supervision of the Reception Manager
· Ensure that patients requiring appointments are seen in a logical manner according to urgency.
· Run the surgery appointment system effectively
· Accurately record baby immunisation clinics onto the appointments screen & liaise with child health in relation to changes to clinics
· Run clinics effectively
· Follow up patients who do not attend for their appointments at the surgery
· Follow up patients who do not attend for retinal screening
· Take appropriate details from patients wishing to register with the practice and provide appropriate information about the practice
· Inform patients of their named GP
· Ensure up dated ethnicity codes are on all patients records
· Explain practice arrangements to patients and those seeking temporary cover.
· Accept and register patients in accordance with practice procedures
· Update patient demographic information when changes are identified.
· Advise patients of relevant charges for private services, accept payments and issue receipts.
· Respond to queries and request for information from patients and other agencies.
· Adhere to information governance policies and procedures
· Take requests for prescriptions accurately and enforce the repeat prescribing policy.
· Produce acute / repeat prescriptions under the supervision of the Practice Pharmacist
· Promote on-line access for booking of appointments and requesting of repeat prescriptions
· Record and book requests for ambulances.
· Ensure the reception and waiting areas are kept neat and tidy
· Ensure infection control procedures are maintained with regard to cleaning of the reception and waiting areas (including the cleaning of vomit/faeces in accordance with practice procedures and the regular cleaning of the childrens toy)
· Completion of hazardous waste forms on a weekly basis
· File and retrieve medical records as required, ensuring strict alphabetical order.
· Ensure that correspondence (paper and electronic) are directed quickly and correctly.
· Receive and make telephone calls as required / to accurately record messages.
· Ensure night service is taken off the telephones each morning and placed in operation at the end of each day.
· Open the surgery premises and prepare for surgery
· Secure premises according to practice guidelines.
· Document all requests for reports to be completed by the GP
· Complete referrals to the district nurse team under the supervision of the GPs
· Process the actions recommended by clinicians from hospital letters and pathology/radiology
· Produce pathology requests as directed by the clinician
· Maintain awareness of target patient groups e.g. GSF, ILCT, Admissions Avoidance
· Support QOF/QIF and enhanced service targets as directed by the practice manager/Reception manager
· Follow instructions given by the Practice Manager and Reception Manager.
· Give out patient questionnaires to patients for surveys being undertaken
· Undertake specific data entry or admin. projects as instructed by Practice Manager/reception manager
· Act as a first point of contact for key areas and direct patients appropriately e.g. C-card, carers link, chlamydia screening.
· Frank post appropriately, and take post when required
· Adhere to all practice policies procedures and guidelines.
· Comply with the standards set out in the contract of employment.
· Undertake any other duties as appropriate to the role.
Job Type: Part-time
Part-time hours: 20 per week
Salary: £11.45 per hour
Schedule:
- Monday to Friday
COVID-19 considerations:
All staff and patients are required to wear a face mask whilst in the practice, daily touch point cleaning rota in place
Work Location: In person
Application deadline: 28/07/2023
