Mayor's Caseworker x 2 Croydon, England
Job description
The Executive Mayor’s Office is situated at the heart of Croydon Council and plays a vital role in providing direct support to the elected Mayor, Jason Perry, and his Cabinet in order to implement their policy priorities.
We are currently seeking two Mayor's caseworkers to assist the Mayor in delivering high-quality, timely, and compassionate responses to casework and correspondence received from residents. Your responsibilities will include logging, managing, and resolving casework inquiries by directly communicating with both services and residents on behalf of the Mayor.
To be successful in this role, you must possess excellent communication and customer service skills, allowing you to interact tactfully and sensitively with a diverse range of residents, council officers, and other stakeholders.
Ideally, you should also have a good understanding of how local government operates and have experience in handling complaints, casework, Members' inquiries, correspondence, or similar activities.
If you are interested in this position and would like to learn more about it, please feel free to contact the Mayor's Office Team Manager, Harry Phinda, at [email protected] for an informal discussion.
Full time 36 hours per week
Permanent
Closing date: 30th August 2023 at 11:59pm
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
