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Job description

An exciting opportunity has arisen for a substantive matron to be based in Emergency Department at the Calderdale Royal Hospital.

The post holder will be a member of the Divisional Management Team, working effectively with fellow Matrons and General Managers to deliver quality services for patients. There is a specific focus on visible, accessible and strong clinical leadership; service quality and development; and the patient’s experience of safe, timely and effective care.

The successful applicant will have a proven track record in leadership and management of a busy Emergency Department.

The successful applicant will work closely with the Emergency Department Matron at the Huddersfield Royal Infirmary to ensure cover of both sites.

The main duties of this role is to work collaboratively with other directorates within the organisation to ensure the best outcomes for patients. Additionally, to facilitate and lead in a positive, flexible and strategic manner.

Managerial Duties

• To fulfil requirements of the National Matrons Charter by promoting commitment to positive patient’s experience (specifically in relation to hospital cleanliness, food quality and infection control).
• Work collaboratively with PALs and Risk Management to help prevent, curtail and manage complaints, in line with Trust and Government requirements.
• Have visible presence within the Emergency Department, including undertaking direct clinical care.
• Contribute to achieving the Division’s financial targets.
• To provide professional advice to Ward and department Managers and other colleagues re safe and efficient services for patients.
• To ensure the effective utilisation of the workforce through efficient rostering and the management/compliance with the organisations rostering key performance indicators.

Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams filled with hard working and dedicated staff, delivering high standards of patient care. As an organisation we are continuously adapting and making changes to the way we work to meet the needs of our patients and the current challenges facing the NHS.

This is an extremely exciting time to join Calderdale and Huddersfield NHS Foundation Trust as we are currently reshaping our services through a reconfiguration program which will provide the basis for delivering safe, sustainable services for our patient.

Our Colleague Engagement Strategy describes the Trust’s ethos for engaging with staff. The organisation is working with its staff to refine its approach and integrate this into everything that we do. It underpins our management development programme.

Set and monitor clinical and non-clinical standards as and when required, take action to ensure high quality patient focus service in line with operational plan.

Working in partnership with the departments Sisters/Charge Nurses, ensure the delivery of safe quality care.

To present a dynamic, innovative and enthusiastic role model providing leadership, guidance and advice on both operational and professional issues.

Ensure the department areas comply with national standards of cleanliness for NHS.

Empower and motivate team members to maximise their skills, knowledge and potential, with particular reference to the Chief Nursing Officers 10 key roles for Nurses.

Contribute proactively to service development ensuring the best use of all resources using effective benchmarking systems.

Work in partnership with Associate Directors of Nursing, Head Nurse for Urgent and Emergency Care, General Managers and Clinical Directors to ensure national and local priorities and standards are met.

To facilitate and lead in a positive, flexible and strategic manner.

Conduct nursing staffing reviews at least twice per annum and ensure reporting is in place to support the national requirements for nurse staffing.

To work with the Associate Director of Nursing, Head Nurse for Urgent and Emergency Care, Deputy Director of Operations, and General Managers to provide strategic direction and professional leadership for the Division’s Nursing Staff.

To jointly ensure the provision of effective, quality patient services, within existing resources.

To be professionally responsible for the development and function of Budget Holders within own areas.

To contribute to the Trust’s Modernisation Agenda and new ways of working.

To raise the profile of nursing amongst colleagues and patients.

Contribute to the delivery of, and to take the lead role on, key service targets and service change.

To utilise professional networks outside the Trust to inform and lead developments within own area.

To deputise for the Head Nurse for Urgent and Emergency Care as required, including project/portfolio work.

To take a lead in the use of research/evidence based care within own areas of responsibility.

To utilise effective relationships with medical colleagues in the promotion of optimum service delivery.

To challenge inappropriate practice effectively and manage conflict appropriately.

To contribute to effective multi-disciplinary team work.

To assist the Trust OD Agenda by contributing to in-house training programme as appropriate.

To work in partnership with other agencies, in providing quality patient care, (eg PCTs on service developments relevant to own area).

Responsible for implementing effective systems, control processes and risk management arrangements in line with the clinical and corporate governance strategy for the Directorate.

Support the monitoring of compliance with internal and external governance and best practice requirements in the service(s).

Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service(s).

To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions. Ensure all action plans are completed and implemented appropriately.

To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.

To support the systems of incident reporting and education of staff following incidents and adverse events.

Maintain and develop an environment and culture that improves health, safety and security.

Regularly assesses risks to health, safety and security using the results to promote and improve practice.

Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.

Ensure Risk Registers are updated monthly for your designated area.