Matchday Safety Steward (BWFC) Bolton, England
Job description
We are currently recruiting Matchday Safety Stewards to join our team at Bolton Wanderers Football Club.
No experience is required as you'll be provided with the training you need - applicants who hold a Level 2 in Spectator Safety (or above) are preferred but not essential, however candidates must be willing to co-operate and engage with funded training once you have been onboarded.
This is a casual and / or part time role. Therefore, flexibility is essential as matches take place in the evenings or at weekends outside of normal working hours.
Primary Purpose of Job Role
As a Safety Steward, you will carry out your duties in ensuring the safety and welfare of all spectators, customers, and clients. Maintaining a high level of customer service, professionalism and ensuring that ExcluSec Professional Standards are maintained at all times.
Hours:
- Casual Contract (Zero Hours)
- Days, Evenings, Weekends and Bank Holidays
- Regular shifts available
Pay & Benefits
-
£9.90 per hour (£11.09 including holiday pay) per hour rising to £10.15 (£11.38 including holiday pay) per hour upon complete of a Level 2 Spectator Safety qualification
- Mandatory Training Programme - Completion Bonus
- Short Notice Shift Allowance/Premium
- Wagestream
- Employee Assistance Programme (EAP)
The Role
- To be committed to ensuring the safeguarding and welfare of all spectators, customers and/or clients of the Club;
- To manage capacities and behaviour through proactive observation of an interaction with spectators and guests;
- To assist with queue management within the allocated areas;
- To ensure effective close down of areas at required times;
- To monitor crowds and spectators;
- To identify and report hazards and defects including suspect objects in line with the Club’s procedures;
- To report any unusual crowd dynamics as and when required;
- To ensure entrances, gangways and exits are clear;
- To provide guidance to the public when required;
- To check and verify tickets;
- To patrol the stadium as and when required;
- To segregate home and away fans;
- To observe and enforce ground regulations; and
- To provide a visual reassurance/presence to spectators;
-
To deliver and provide excellent customer service to internal/external customer at all times
- To assist with emergency evacuation procedures as/when required
- To manage crowds and queues effectively
- To follow company and event specific policies, procedures and instructions at all times
- Be willing to work days, evenings and weekends
- To represent the 'ExcluSec' and client brands and promote a positive image at all times
- To undertake company, role and event specific training as/when required
- To adhere to company professional standards at all times whilst on duty.
- Any other duties commensurate with the role.
- A Level 2 or above Spectator Safety qualification (or similar) is preferred
- Be willing/available to work days, evening and weekends as/when required is essential.
- A flexible and professional approach to work is essential.
- Experience in a similar role would be advantageous
- Excellent communication and customer service skills is essential.
- Excellent command of English, both written and verbal is essential.
- The ability to work on own initiative as well as part of a team is essential.
- Due to the nature of the role, weekend working is essential
- Taking pride in your appearance as well as representing the ExcluSec brand at all times is essential.
- Eligible to work in the UK is essential.
- Have a 5 year verifiable work history is essential.
- IT literate is preferred.
Please Note: If you do not meet the essential criteria for this role listed apply, please do not apply.
Employment with The ExcluSec Group is subject to satisfactory references and security screening in accordance with BS7858. If successful, you will be required to complete a company induction prior commencing employment.
We offer a range of employee benefits including access to Wagestream - an app-based service that allows employees to draw down 50% of their earned wages.
