Matchday Box Office Assistant (Casual) London, England
Job description
The Matchday Box Office Assistant ensures all attendees of an event at Emirates Stadium have valid tickets, can enter the stadium successfully and have the best possible experience doing so.
This is an event day only role, where you will be positioned outside at the turnstiles with our Stewarding teams.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Responsibilities will include:
- Communicate with attendees and act as a key point of contact for matchday/event attendees at Emirates Stadium
- Provide excellent customer service to those attending matchdays/events through the provision of accurate directions, event and Club information
- Ensure only those with a valid ticket enter the stadium, referring supporters with invalid tickets to the Box Office
- Communicate and co-ordinate with other matchday/event staff as necessary
- Support the wider team on occasion, which may involve handling cash
- Assist with any other general support (as required) to ensure visitors to Emirates Stadium enjoy the very best possible experience
Successful applicants on a casual worker basis must be able to demonstrate the following:
- Relevant experience in a customer/public facing environment, providing excellent customer service
- Due to the nature of this position, applications are required to be aged 18 or over
- Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
- Availability and flexibility to work evenings, weekdays and weekends
- Flexible attitude to working hours
Hours - Event Day only
Casual Role – Available to work evening and weekend matchdays – Shifts last 4 hours and start 3 hours prior to kick off. All hours and times are subject to change dependent on start times of events.
Please note successful applicants will be required to undergo a DBS check, Right to work check and reference checks.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
